Food Service Clerk

Job Summary:

The Food Service Clerk is responsible for keeping all food service cases stocked and clean during business hours. They are required to assist customers as needed and maintain a friendly, energetic demeanor. This position requires adhering to all procedural guidelines set by the Food Service Department.

Responsibilities:

• Ensures cleanliness of food service cases, storage area, and work area for safety; includes cleaning of shelves and products, keeping floors free of liquid spills or water, removing hazardous debris from floor and sweeping.
• Stocks food service cases; includes presentation of product, facing, filling, and organization of all product items as set by the Food Service Department schematics as well as ensuring tag and pricing accuracy.
• Examines the rotation of all food service products paying particular attention to expired stock and discarding outdated or spoiled items.
• Responds positively to customer's inquiries and assists customers with purchases, information and product selection; requires selling and cross selling of products.
• Receives, inspects, and logs products for accuracy of shipment, temperature, and quality.
• Monitors the point of purchase signs; ensures a variety of recipe cards, product coupons, promotional material, and information on complimentary foods.
• Requires operating and using equipment such as knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks.
• Prepares various food service items; includes using the appropriate ingredients and proper cooking times for product being made.
• Uses knowledge of scales and weight measures to accurately weigh and label products.
• Participates in pre-inventory preparation; includes back stock and assuring tags match products.
• Sustains a high level of product knowledge and product preparation.
• Walks department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
• Other duties as assigned.

Qualification:

• High school diploma or equivalency degree.
• Preferred 1 -2 years grocery retail experience in Food Service department processes and procedures.
• Previous experience in a natural foods industry is a plus.
• Must maintain the highest level of customer service at all times.
• Ability to adapt to the ever changing high volume retail while working in a cross-functional team environment.
• Must have the capacity to take initiative when problems arise.
• Flexibility to adapt in a variety of situations.
• Must have advanced attention to detail with the capability to prioritize and meet deadlines.
• Excellent verbal communication and interpersonal skills for dealing cross functionally with peers and senior management.
• Ability to multitask and have excellent organizational skills is essential.
• Must be able to lead, support, and contribute to team goals.
• Ability to work varied hours/days as business dictates.
• Must be familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment.
• Must have basic knowledge of math, weights, and measures.
• Must have skills working with all food service equipment such as knives, slicers, scales, and ovens.
• Capability to cut and weigh various amounts of meats, salads, and cheeses.

Job Function Analysis

Physical Demands

• Sit Rarely 1-2 hours
• Stand Continuously 1-8 hours
• Walk Continuously 2-8 hours
• Drive Frequently 2-4 hours
• Balance Frequently 34-66%
• Bend Occasionally 1-33%
• Climb (2-6 ft) Occasionally 1-33%
• Crawl Occasionally 1-33%
• Crouch/Squat Occasionally 1-33%
• Kneel Occasionally 1-33%
• Reach (forward & overhead) Frequently 34-66%
• Twist (45 degrees at waist) Occasionally 1-33%

Lifting/Carrying

• 0-10 lbs. Occasionally 1-33%
• 11-25 lbs. Occasionally 1-33%
• 26-50 lbs. Occasionally 1-33%
• 51-100 lbs. Never 0%

Repetitive Motion

• Right & Left Grasping Frequently 34-66%
• Fine Manipulation Occasionally 1-33%
• Pushing and Pulling Occasionally 1-33%
• Lower extremities Never 0%