Deli Manager

Job Summary:

H-E-B is seeking a dynamic and results-driven Deli Manager to lead the operations of our high-volume Food Services Department. In this role, you'll oversee deli production, merchandising, food safety, and team leadership, all while ensuring top-tier customer service. As a leader in our Partner-owned business, you'll play a vital role in driving department performance and creating a welcoming, engaging atmosphere for customers and Partners alike.

Responsibilities:

Department Management:

• Oversee daily operations of the deli, ensuring food safety, quality, inventory, and cleanliness standards are consistently met.
• Manage scheduling, payroll, labor budgets, and compliance with company policies.
• Hire, train, and evaluate staff performance; foster a collaborative and high-performing team culture.
• Resolve Partner-related issues, ensure team morale, and encourage long-term Partner retention.

Sales & Profitability:

• Monitor sales metrics and set performance goals; track progress and develop plans to exceed targets.
• Execute merchandising and marketing strategies to increase foot traffic and promote seasonal and high-margin items.
• Minimize shrink, control food and supply costs, and ensure profitability through accurate forecasting and inventory control.
• Use data insights to adjust inventory levels, pricing strategies, and labor deployment as needed.

Customer Service:

• Deliver an exceptional experience by promoting a “People First” culture.
• Respond to customer inquiries, complaints, and feedback; train team to consistently provide outstanding service.
• Model suggestive selling techniques and support Partners in delivering tailored recommendations.

Sanitation & Compliance:

• Enforce all federal, state, and company food safety and sanitation guidelines.
• Maintain and monitor department cleanliness and equipment maintenance.
• Ensure cold chain compliance and safe storage of perishables.

Qualifications and Experience:

• 1+ years of experience in retail food service or deli management.
• Prior leadership experience managing a diverse team in a high-volume environment.
• Experience with inventory control, ordering, shrink management, and merchandising.
• Completion of H-E-B's School of Retail Management (SORM) preferred or required upon hire.
• Proficiency in H-E-B systems such as XPTR, IMS, and CICS2 (preferred).
• Understanding of retail accounting principles and department-level financial tracking.

Benefits:

• Ownership Perks Eligible Partners become company owners through our Partner Stock Plan.
• Medical Coverage Comprehensive health, dental, and vision insurance.
• Partner Discount Savings on H-E-B products and services.
• Retirement Plans 401(k) with employer match and retirement planning tools.
• Career Development Access to training programs like SORM and other leadership tracks.
• Wellness Programs Mental health support, gym discounts, and more.

Salary:

Estimated Range: $55,000 $75,000 annually, depending on experience.

Includes performance-based bonuses, profit-sharing, and long-term ownership opportunities.

About H-E-B:

H-E-B is one of the largest, most beloved privately held retailers in the U.S., known for combining strong community values with innovative retail practices. As a Partner-owned company, our people are the heart of everything we do. We're not just a grocery store we're a Texas institution. Whether you're building your career or looking to make a lasting impact in your community, H-E-B is where hard work, great food, and caring for others come together.