Grocery Manager

Company Overview:

Southeastern Grocers is a leading grocery retailer in the Southeastern United States, operating well-known brands such as BI-LO, Harveys, and Winn-Dixie. We are committed to delivering exceptional value, high-quality products, and outstanding customer service to the communities we serve. Our inclusive and diverse culture promotes growth, engagement, and rewarding career opportunities for all associates.

Position Overview:

The Grocery Manager assists in the daily operations of the grocery department, supervising the team in stocking, merchandising, and maintaining store conditioning standards. This role ensures fresh, appealing products and provides courteous, knowledgeable, and prompt service. As a working manager, this position requires a balance of physical labor, leadership, team building, and administrative responsibilities.

Primary Responsibilities & Accountabilities:

• Leadership & Team Development: Supervise, train, and coach associates to meet performance expectations. Foster an inclusive, engaged, and motivated team environment.
• Customer Experience: Create a welcoming environment for customers, ensuring their needs are met. Offer product suggestions and enhance customer satisfaction and loyalty.
• Merchandising & Sales: Maintain product availability, freshness, quality, and value. Execute merchandising plans, adjust stocking levels, review sales trends, and manage inventory to meet sales and shrink goals.
• Store Operations & Productivity: Oversee daily department operations including stocking, ordering, and inventory management. Lead the team to achieve key productivity goals such as Cases per Hour and sales budgets.
• Safety & Compliance: Ensure adherence to food safety standards, proper handling practices, and regulatory requirements including USDA, COOL, and Department of Agriculture guidelines.
• Administrative Tasks: Complete daily and weekly administrative duties, including communications, scheduling, pricing updates, order management, and accurate maintenance of temperature logs and inventory reports.

Key Performance Indicators (KPIs):

• People – Store Turnover: Retain talented teams by fostering an inclusive culture.
• Customer Connection (OSAT): Deliver consistent shopping experiences and customer satisfaction.
• Operations – Cases per Hour: Achieve center store productivity goals.
• Growth – Center Store Sales: Meet or exceed sales and shrink budget goals.

Qualifications:

• High School Diploma or GED required; relevant coursework or certifications preferred.
• 0-3 years of supervisory experience in retail or grocery management.
• Strong leadership, communication, and customer service skills.
• Ability to handle stressful situations and work both independently and as part of a team.
• Proficient in English (reading, writing, and speaking).
• Knowledge of basic math and computer applications for department operations.

Preferred Qualifications:

• Bilingual (English & Spanish) is a plus.
• Food Safety Certification or the ability to obtain within 180 days.

Physical Demands & Working Conditions:

• Frequent standing, walking, lifting up to 50 lbs, and repetitive hand/foot movements.
• Exposure to indoor/outdoor, cold, freezing, heated, and humid environments.
• Occasional exposure to hazardous materials, slippery floors, and loud noise.
• PPE (goggles, gloves, back braces) may be required.

Why Southeastern Grocers?

We offer a dynamic, inclusive, and supportive environment where your contributions are valued. Our competitive benefits, training opportunities, and culture of growth empower associates to succeed. Join us in delivering exceptional service and high-quality products to our loyal customers.

Equal Opportunity Employer: Southeastern Grocers considers all applicants without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.