Assistant Retail Manager

Job Summary of Assistant Retail Manager:

Responsibilities of the Assistant Retail Manager encompass supervising all staff within the store's departments to ensure smooth operation and financial success.

Responsibilities of Assistant Retail Manager:

• Individuals are welcomed and assisted as outlined by the company's requirements for high-quality customer service.
• It is essential for company managers to demonstrate professionalism and exhibit proper leadership towards their team members.
• The company deals with customer complaints in a manner consistent with its policies.
• The shop's layout is inviting and designed to enhance the shopping experience.
• The merchandise that customers want to buy is currently on hand.
• The company ensures that special orders are managed appropriately and in line with its policies.
• Meets company expectations for phone answering procedures and devotes at least 75% of their time to being present on the sales floor, assisting customers, overseeing staff, and attending to various departments.
• Instructing and guiding employees on how to deliver exceptional customer service, while also enforcing accountability practices within the team.
• Confirming that the staff adheres to the relevant state and county requirements for food safety certifications and registration.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Utilization of the Sales per Labor Hour Ratio to measure productivity in stores and departments
• Standard Ticket Price, Customer Quantity, and Cost of Goods Sold for Produce Merchandise
• EBITDA
• Validates the procurement of products from the specified vendors to secure the correct discount rates and preserve profit margins.
• Guarantees that inventory availability meets the requirements set by the company
• Observing the selection of products in stock, which involves:
• Frequent evaluation of departments to ensure the retention of top-performing items and the removal of those with exceedingly low sales
• Regular incorporation of new products is stipulated by company guidelines.
• Ensures that perishable products are stocked and rotated in accordance with company expectations.
• Markdowns are supervised as per the company's standards and guidelines.
• Entrusted with helping the Store Manager in hiring, instructing, and managing all store personnel based on company protocols.
• Provides training to personnel, delegates tasks, and ensures task accountability.
• Verifies that the master and daily schedules are precise, detailed, and tailored to meet the store's demands. Ensures schedules are promptly posted and assigns daily tasks utilizing company-provided task sheets.
• Teams up with department heads to allocate and share staff members for daily assignments.
• Guides and monitors the staff to cultivate a comprehensive store image and support customers in every facet.
• Partners with department heads to equip employees with the skills needed to fulfill various job responsibilities.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Collaborates with the Store Manager in finalizing and conducting performance evaluations for all store employees with input from department managers. Aids in approving salary adjustments where necessary.
• Evaluates candidates and makes hiring choices in consultation with department managers to address store staffing requirements.
• Handles performance and disciplinary concerns in a timely and suitable manner, with the involvement of Human Resources when necessary.
• Maintains an unambiguous and effective channel of communication with store employees, including supporting in the facilitation of monthly staff meetings and circulating company information.
• Assigned the duty of ensuring strict adherence to safety protocols.
• Makes certain that all necessary edits to Ulti-time are conducted without delay.
• Tasked with supporting the Store Manager in training, coaching, and developing the store team.
• The emphasis is placed on staff members increasing their knowledge of nutrition and product details.
• According to company protocols, he/she and store employees respond to customer queries using Structure/Function statements and statements regarding nutritional assistance.
• Executes operational tasks diligently, including handling daily schedules, checklists, and opening and closing procedures.
• Confirms that store paperwork and reports, like the Monthly Manager's Report, are finished in a timely manner.
• Concludes the DSR and Manager's Cash promptly and with precision.
• Supports department managers by responding to calls during work hours and coordinating coverage for breaks when needed.
• Addressing various challenges that can disrupt daily business operations, such as managing loiterers, addressing solicitation concerns, responding to emergency weather situations, and enforcing proper restroom conduct.
• Follows a set schedule that aligns with the operational requirements of the store, which may involve working evenings, weekends, and being assigned 45 hours per week.
• Assists staff in understanding how to endorse decisions made by the home office, listens carefully to instructions from the central office, and performs assigned tasks accurately.
• Interprets and complies with directives (memorandums, telefaxes, electronic messaging) from the main office outside of the workplace.
• Shows agility in handling evolving work demands to reach objectives.
• In the professional setting, managers are tasked with being leaders and embodying the necessary standard of excellence through their job performance and conduct.

Qualification of Assistant Retail Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Able to navigate varying priorities strategically.
• Ensuring compliance with state and county laws by satisfactorily completing applicable food safety training and passing required exams to acquire mandatory certifications.
• Acquiring forklift certification is essential for anyone operating the machinery.
• Keep up with compliance requirements by updating your food safety certifications through continuous learning and registering with the relevant authority where applicable.
• Displays a sense of haste in completing tasks while also demonstrating a high level of organization.
• Possesses impressive customer service competencies.
• Capable of taking guidance and executing tasks as directed.
• Possession of a cashier training background is mandatory.
• Experience with MS Word, Excel, and Outlook is required.

Benefits of Assistant Retail Manager:

• Birthday Bonus Pay
• Holiday Pay for 5 Holidays Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match