Retail Operations Manager

Retail Operations Manager

Job Summary of Retail Operations Manager:

The duties of this position involve learning and executing the daily functions of a retail store, assisting store management, and ensuring top-notch customer satisfaction. It includes receiving practical guidance from experienced leaders to acquire knowledge in employee management, stock maintenance, food safety practices, product showcasing, and client interactions. The employee will help in upholding a neat, well-maintained, and fully provisioned environment, all while honing skills for potential leadership opportunities within the company.

Job Duties and Responsibilities of Retail Operations Manager:

• Offer a warm reception to visitors to promote a welcoming atmosphere.
• Aid in facilitating store operations by learning and assisting with planning, mentoring, and educating team members.
• Supervise merchandise inventory, ensuring stock is replenished to maintain optimal levels and orderly shelf positioning.
• Carry out tasks that align with food safety, quality assurance, and presentation requirements in food service locations.
• Maintain the store’s hygienic standards by regularly cleaning and disinfecting the coffee stations, food areas, and restroom locations.
• Competently process transactions through the cash register and aid with financial procedures where appropriate.
• Support in preparing for events and meetings, and help ensure the store is ready for weekends and holidays.
• Travel as required to provide support to nearby retail locations or to handle deposit deliveries.
• Undertake responsibilities as delegated by store management or the supervisory team.

Qualifications and Experience of Retail Operations Manager:

• A high school diploma or equivalent certification is necessary.
• Candidates must have at least one year of experience in retail, food service, or hospitality.
• Candidates with leadership familiarity in a related field are preferred.
• ServSafe or food safety certification is a bonus rather than a prerequisite.
• Capable of engaging with guests and colleagues comfortably amidst a rapid pace.
• Projecting strong vitality, adaptability, and a willingness to assist in meeting the team’s expectations.
• It is helpful to be familiar with basic computer tasks.

Strengths of the Role: This position has various advantages that can support professional success and fulfillment in the workplace:

• Competitive wages
• An organized and structured educational program tailored to enhance competencies and broaden expertise is identified as a structured professional training program
• Earned wage access program grants employees the ability to access a portion of their earned wages ahead of the standard payday, supporting financial well-being
• Paid time off
• Health insurance encompassing medical and dental care
• A retirement investment plan where the employer offers to match a portion of the employee’s contributions is typically called a 401(k) with company match
• Team member discounts
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Organizational culture celebrations and beyond

About Company:

Cumberland Farms, a member of the EG America family of brands, is a well-known convenience store retailer with a widespread presence of more than 1,500 locations across the United States. By being headquartered in Westborough, Massachusetts, EG America oversees a diverse set of banners, including Cumberland Farms, Kwik Shop, Turkey Hill, Loaf N Jug, and other brands. The essence of Cumberland Farms lies in its commitment to providing excellent service, a multitude of fuel choices, a variety of food options, and an extensive range of products, all while fostering a workplace culture that values diversity and inclusiveness among its team members.