Customer Experience Manager

Customer Experience Manager

Job Summary of Customer Experience Manager:

This position involves learning and executing the daily operations of a retail location, supporting store leadership, and delivering exceptional guest experiences. It includes hands-on training with experienced leaders to gain knowledge in staffing, inventory, food safety, merchandising, and customer service. The individual will contribute to maintaining a clean, organized, and fully stocked environment, while developing skills for future leadership opportunities within the organization.

Job Duties and Responsibilities of Customer Experience Manager:

• Foster a welcoming atmosphere by greeting guests in a friendly manner.
• Aid in facilitating store operations by learning and assisting with planning, mentoring, and educating team members.
• Oversee merchandise inventory and restock products to maintain adequate stock levels and orderly shelving.
• Implement procedures for upholding food safety, quality evaluation, and retailing benchmarks in food service zones.
• Maintain the store’s cleanliness standards by regularly cleaning the coffee stations, food areas, and restroom facilities.
• Competently handle cash register operations and contribute to financial processes where suitable.
• Offer assistance in organizing events and meetings, and contribute to ensuring the store is ready for weekends and holidays.
• Transport yourself as required to aid nearby retail outlets or to drop off financial funds.
• Carry out duties as directed by store management or supervisory staff.

Qualifications and Experience of Customer Experience Manager:

• Candidates must have completed high school or earned a GED.
• Prospective applicants must have a year of experience in retail, food service, or guest interaction.
• Applicants with prior leadership experience in a relevant environment are desired.
• While recommended, ServSafe or food safety certification is not a compulsory qualification.
• Adept at communicating with visitors and team members in a quick-paced scenario.
• Conveying strong liveliness, flexibility, and a dedication to aiding the team’s demands.
• Possessing basic computer skills can be beneficial.

Good Points of the Job: There are several favorable aspects associated with this position that can contribute to a positive work environment and career growth:

• Competitive wages
• An organized and systematic approach to learning designed to improve abilities and knowledge falls under the category of a structured professional training program
• Access to earned wages program offers employees the opportunity to access a portion of their salaries before the scheduled payday
• Paid time off
• Medical, dental, and health insurance benefits
• An employer-sponsored retirement account that includes a matching contribution from the company is often referred to as a 401(k) with employer match
• Team member discounts
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Corporate culture enhancement days and extra programs

About Company:

Cumberland Farms is part of the EG America family of brands, a leading convenience store retailer with over 1,500 locations across the United States. Headquartered in Westborough, Massachusetts, EG America operates under a variety of banners, including Cumberland Farms, Kwik Shop, Turkey Hill, Loaf N Jug, and others. The Cumberland Farms is committed to delivering high-quality service, fuel, food, and products while fostering a diverse and inclusive workplace for all team members.