Customer Service Associate

Job Summary

You are responsible for upholding a high standard of customer service that aligns with the US Foods mission of providing exceptional food solutions with ease. Demonstrating and advocating the US Foods Cultural Beliefs - such as delivering excellence, minimizing waste, fostering teamwork, encouraging communication, and acknowledging the value of every individual - is crucial in your role within the team. Embracing various positions like cashier, stocker, and customer service representative, you are expected to exhibit a deep commitment to service excellence and demonstrate this principle consistently throughout your duties. Throughout your work shift, you may be assigned to different departments as needed, based on customer demands and operational requirements. As directed by store management, your responsibilities may encompass a range of tasks across multiple departments:

• At the storefront, engaging in the sale of products and aiding patrons with their transactions at the cash register.
• Working on the sales floor in the Meat/Frozen section, Produce/Dairy section, and Dry Goods/Culinary Equipment & Supply section
• Restocking merchandise and refreshing inventory across all sections.
• You are also able to lend a hand during exclusive store functions like Vendor Fairs, retail space reorganizations, and stocktaking procedures.

Duties And Responsibilities

Front End:

• Guarantee that every customer has an outstanding experience at CHEF'STORE by fostering and optimizing connections with the store's clientele. Apply all the techniques and expertise acquired during the CHEF'STORE Way training and exhibit the recommended conduct within the establishment.
• Execute sales and monetary transactions on the point of sale system accurately and promptly. Tasks involve scanning items using a handheld scanner or the 10-key pad, weighing goods using countertop scales if needed, and searching for products that do not scan properly. Verify that the system correctly registers each item's barcode and notify the Front End Lead or Manager of Day (MOD) of any inconsistencies.
• Execute the transfer of all items from one shopping cart to another during the checkout process, while also conducting a visual examination to detect any signs of tampering with the products.
• Carry out responsibilities as a receipt monitor; confirming the items in the shopping cart match the items purchased as customers exit the store.
• Execute opening and closing duties at the front of the store according to the designated schedule.

Sales Floor And Stocking:

• Maintain a consistent emphasis on enhancing revenue generation and overseeing inventory loss. Collaborate with clients to guarantee their access to desired goods and inform them about additional services provided at the establishment.
• Assist in accepting inventory deliveries and organizing and restocking shelves in a tidy manner, along with monitoring product quality and ensuring proper rotation. Notify store management of any shortages in stock levels.
• Make sure all products have correct labels, which involves tagging undetectable items with a blaster, putting weight labels on products sold by the pound, and attaching PLU tags to fruits and vegetables.
• Replenish the sales floor on a daily basis by transferring goods from the top stock to the shelves. Prioritize bringing down the oldest products first and arrange them following the FIFO method. Replace any depleted products as required. Utilize reach trucks and pallet jacks for handling and stocking items.
• Make use of computer applications like Microsoft Word and Excel, along with any specific software required.
• Make sure that all items are readily reachable, aesthetically pleasing, and consistently in stock.
• Support with adjustments to prices as instructed by the Pricing Supervisor and Retail Management.
• Support with the initial and final responsibilities required for the store's operations.
• Be involved in the inventory and cycle count procedures as required.

Customer Courtesy:

• Maintaining the facility to a high standard and upholding safety protocols is essential to guarantee a secure environment for both employees and clients. Inform store management promptly of any safety concerns observed on the premises and address them promptly if feasible.
• Maintain the cleanliness of the sales floor, front area, and restroom facilities by using appropriate cleaning tools and equipment.
• Maintain the tidiness of the parking lot and entrance to the store.
• Retrieve shopping carts from the parking lot and cart stations, then return them to the assigned collection point while confirming their cleanliness and functionality.

Relationships:

• The current employee must engage with staff members at various levels of authority within the organization.
• The current employee must engage with clients and other vendors of services and products.

Work Environment:

The job takes place in a retail store that is accessible to the public, where employees may encounter outdoor weather conditions, including severe weather. The ambient noise within the workplace is generally at a moderate level. Tasks are usually carried out on a flat surface, although occasionally, employees might need to use a ladder or work at an elevated location. The in-store temperature can fluctuate, spanning from -10 to 85 degrees. Interacting directly with customers is a fundamental aspect of the job.

Minimum Qualifications:

• A minimum of six to twelve months of previous experience in retail as a cashier or in stocking roles is necessary.
• Previous retail sales and/or customer service background of at least one year is desired.

Preferred Qualifications:

• Demonstrating a strong commitment to providing outstanding customer service and being ready to collaborate with colleagues to ensure tasks are completed is essential.
• Deliver prompt, convenient, effective, and expert assistance to all clients.
• It is necessary to exhibit sound, practical judgment and logical thinking skills, along with a fundamental capability in mathematics.
• A candidate should possess self-motivation and be able to manage multiple tasks efficiently, both autonomously and collaboratively.
• The ability to work a versatile hourly timetable, which may involve holidays and weekends, is required.
• Competency in fundamental computer operations, familiarity with handling cash, and adeptness in operating office machinery are essential qualifications.
• A high school diploma or relevant work experience is necessary to meet the education requirements.

Physical Qualifications:

• Must have the capability to engage in the specified physical tasks for the designated duration:
• Stand continuously
• Walk frequently
• Drive vehicle never
• Sit occasionally
• Frequently lift objects weighing between 1 and 10 pounds while leading a mostly inactive lifestyle
• Frequently handle objects weighing between 11 and 20 pounds (Light)
• Frequently lift medium-weight objects between 21 and 50 pounds
• Occasionally, there may be a need to lift heavy objects weighing between 51 to 100 pounds. At times, individuals may be required to handle loads that fall within the weight range of 51-100 lbs. Lifting objects that are heavy, ranging from 51 to 100 lbs, might be necessary on certain occasions. It is possible that lifting tasks involving weights of 51-100 lbs will need to be performed from time to time. There may be instances where individuals are expected to lift heavy items, which can weigh between 51 and 100 pounds. Occasionally, lifting heavy loads in the range of 51-100 lbs might be part of the job requirements. Employees may be called upon to lift heavy items, typically ranging between 51 to 100 pounds, on occasion. Periodically, tasks that involve lifting objects weighing 51-100 lbs may need to be carried out. It is possible that individuals will need to lift heavy loads, with weights falling between 51 and 100 pounds, occasionally
• Never attempt to lift weights exceeding 100 pounds
• Regularly lifting weights ranging from 1 to 10 pounds with minimal physical activity
• Regularly transport loads weighing between 11 and 20 pounds (Light) on a frequent basis
• Frequently transport loads between 21 to 50 pounds (Medium) on a regular basis
• Ability to occasionally lift heavy items weighing between 51 to 100 pounds
• Carrying loads exceeding 100 pounds (classified as Very Heavy) is not recommended
• Push/Pull
• Climb/Balance
• Stoop/Squat occasionally
• Kneel occasionally
• Bend frequently
• Regularly extend arms above shoulder level
• Twist frequently
• Hold onto items regularly in threes
• Handle items on a regular basis
• Manual dexterity is needed intermittently
• Moving items with a hand truck involves both pushing and pulling motions as you navigate through gates and secure items with straps
• Maneuver up and down between the truck or trailer and the cab. Transition on and off the ramp to ground level, side doorsteps, and the trailer platform, showcasing balance and agility while climbing and balancing
• Grasping Objects: Hand truck, boxes, cartons, steering wheel
• Handling Items: Containers, moving equipment, metal ramp, utility cart, documents, trailer door, restraints
• Proficiency in manual skills like typing and operating office equipment like photocopiers and printers is essential

Benefits

Health coverage, pre-tax flexible spending arrangements, pension perks, compensated leave, temporary and extended incapacitation assistance, employee investment opportunity, and life coverage. Payment is contingent on pertinent background and/or qualifications, particular expertise, role, physical site, and any other applicable aspects as mandated by regulations (for instance, statewide minimal payment criteria).