Receiving Operations Manager

Job Summary of Receiving Operations Manager:

The Receiving Operations Manager oversees the efficient functioning of the receiving section and supervises, guides, and oversees all employees in the department.

Responsibilities of Receiving Operations Manager:

• Providing world class customer service as a number one priority.
• Exemplifying integrity, responsibility, excellence and adhering to all policies.
• Accurately receiving all incoming products including date, accuracy and damage checking.
• Scanning all incoming and outgoing product.
• Staging products for efficient delivery to the sales floor.
• Processing all POs, RPOs, mispicks, invoices and paperwork timely and accurately.
• Researching and processing all discrepancies.
• Communicating with department managers regarding delivery issues and vendor out-of-stocks.
• Following up on special orders.
• Operating a forklift and pallet jack as required.
• Maintaining a clean and organized back room.
• Ensuring all in-stock products/conditions meet company standards.
• Training and monitoring department personnel including assigning and following up on tasks.
• Working with other department managers to cross-train staff to accomplish all needed tasks.
• Assisting in interviewing and hiring for department needs.
• Working with the store manager to address performance and/or disciplinary issues within the department.
• Opening and closing of store, including DSR and the closing cash process.
• Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks.
• Maintaining the safety and security of customers and employees.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
• Continually increasing product knowledge.
• Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed.
• Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.

Qualifications of Receiving Operations Manager:

• Having a high school diploma, GED, or similar credential is desirable.
• Candidates should possess 1-2 years of retail experience in a grocery or general retail setting, with a preference for those with familiarity in natural foods.
• Preference will be given to candidates with 1-2 years of experience in a supervisory role.
• Candidates with at least a year or two of experience in customer service are preferred.
• Attaining certification for operating a forklift is crucial.
• Demonstrating the capability to successfully complete mandated food safety training programs and certifications, while ensuring continuous compliance through the timely renewal and registration of certifications, if necessary.
• Demonstrating the capacity to handle shifting priorities effectively while maintaining concentration on current objectives.
• The need for a speedy accomplishment of duties.
• Exceptional abilities in dealing with customers.
• Possessing superb organization skills and a keen eye for detail.
• Capacity to receive instructions and see them to completion.
• Proficiency in cashier duties and the ability to accurately handle and tally cash is required.
• Skilled in utilizing MS Word, Excel, and Outlook.

Benefits of Receiving Operations Manager:

• Birthday Bonus Pay
• Payment for the holidays will be provided for five instances when the stores are not operational
• Time off benefits such as sick leave and vacation days that grow with years of service
• Paid Nutrition Education
• The Good4u Crew Member Discount is a special offer available to members of the Good4u Crew
• The Npower Program, a customer appreciation and rewards initiative, aims to acknowledge and incentivize consumer loyalty
• Regular, predetermined pay boosts are provided at consistent intervals
• Career growth prospects and professional advancement
• Implementing a health and wellness initiative involves promoting overall well-being through structured activities and services
• An Employee Assistance Program (EAP) is a benefit offered by employers to support the well-being and mental health of their employees
• Employee Referral Program
• Health, dental, and vision coverage are part of the benefits package provided by many employers
• Paid Parental Leave
• The provision of Paid Medical Leave, facilitated by company-funded short-term disability insurance, offers financial support to employees during periods of illness or medical incapacity
• Short-term disability insurance paid by the company is a standard benefit offered to employees
• Employer-sponsored life insurance
• Voluntary benefits encompass a range of options such as hospital indemnity, accident insurance, long-term disability insurance, and term life insurance that employees can choose to participate in beyond their core benefits package
• Retirement Savings Plan (401k) coupled with optional Employer Contribution
• A Flexible Spending Account (FSA) for healthcare and dependent care is a benefit that allows employees to set aside pre-tax dollars for medical expenses and childcare costs
• A Company Match for a Health Savings Account (HSA) involves an employer contributing funds to an individual's HSA based on certain criteria

Physical Requirements of Receiving Operations Manager:

• The requirement includes the capacity to regularly handle weights up to 10 lbs, frequently manage loads ranging from 11 to 20 lbs, and sporadically deal with 21-50 lbs. There should be the capability to lift 51-100 lbs occasionally with the assistance of a team.
• It is necessary to be capable of regularly exerting force to move objects weighing up to 15 lbs. and occasionally handling items weighing between 16 and 100 lbs.
• Being capable of occasional computer utilization includes tasks such as inputting data and employing a mouse.
• It is necessary to be capable of maintaining continuous movement, including walking and standing, and utilizing precise hand movements for the entire duration of the shift.
• Regularly required to extend arms above chest level.
• Occasionally, the individual must be capable of sitting, squatting, kneeling, and climbing as required.
• Regular exposure to sharp tools and machinery, dust, noxious fumes, and confined work areas is a requirement for this role.