Front Line Customer Service Clerk

Company Overview

For over 80 years, Giant Food has been a respected and integral part of the Baltimore-Washington community. From a single store on Georgia Avenue in Washington, D.C., the company has grown to more than 160 locations across D.C., Maryland, Virginia, and Delaware, serving upwards of two million customers every week. Our commitment extends beyond providing quality groceries — we strive to be a dependable and well-loved neighborhood retailer. Through community involvement, charitable initiatives, and a people-focused culture, we aim to foster strong connections while maintaining a supportive and caring workplace.

Role and Responsibilities

As a Front Line Customer Service Clerk, you serve as the welcoming face of the store and play an essential role in ensuring a positive shopping experience. You will assist customers, keep front-end areas organized, and collaborate with your team to maintain efficient store operations.

• Provide friendly, attentive service by greeting customers and assisting during checkout.
• Bag groceries carefully to protect products and ensure a smooth shopping experience.
• Respond to customer questions and guide them to the correct departments or associates.
• Collect and organize shopping carts and baskets from entrances and parking areas.
• Maintain clean, tidy, and well-organized front-end areas for a welcoming store environment.
• Assist with light restocking, price checks, and returning items to their proper locations.
• Work closely with team members across departments to support daily store operations.
• Perform additional duties as assigned to help maintain a safe, efficient, and customer-friendly store.

Required Skills and Experience

• Friendly, approachable attitude with a focus on delivering excellent customer service.
• Strong attention to detail and ability to handle groceries safely and efficiently.
• Physical ability to stand for extended periods, push carts, and lift light to moderate items.
• Team-oriented mindset with strong collaboration and cooperation skills.
• Effective communication skills for interacting with customers and team members.
• Ability to address and resolve customer concerns quickly and professionally.

Preferred Qualifications

• Previous experience in retail, grocery, or customer service roles is a plus.
• Basic understanding of store procedures, product handling, and safety standards.

Compensation and Benefits

• Competitive starting hourly rate of $15.00, with potential for performance-based increases.
• Comprehensive medical, dental, and wellness benefits for eligible team members.
• Flexible scheduling and paid time off to support work-life balance.
• Employee discounts on groceries and other in-store products.
• Access to ongoing training and professional development opportunities for career growth.

About Giant Food

Giant Food fosters a culture centered on CARE, reflecting our dedication to associates, customers, and communities. Our core values include:

• GROW: Encouraging professional growth through training, leadership opportunities, and continuous learning.
• CARE: Supporting employee well-being with comprehensive benefits, balanced schedules, and community involvement.
• BELONG: Creating an inclusive workplace where all associates are valued, recognized, and supported through programs and resource groups.

Join the Giant Food team and be part of a workplace that emphasizes collaboration, inclusivity, and flexibility. Together, we are building a Better Place to Work, a Better Place to Shop, and a Better Neighbor in every community we serve.