Merchandising Lead

Position Summary:

As a Merchandising Lead at Sam’s Club, you will provide exceptional member service while overseeing merchandising standards, product presentation, and sales floor operations. This role supports management by supervising associates, ensuring compliance with company policies, and driving member satisfaction through strong leadership and teamwork.

What You’ll Do:

• Member Service

  • Greet members, identify their needs, and provide guidance on purchases and self-service technology.

  • Resolve member issues, answer questions, and promote Sam’s Club products and services.

• Team Leadership

  • Assign duties to associates, communicate goals, and provide ongoing feedback.

  • Train, mentor, and coach associates on processes, service techniques, and compliance.

  • Participate in recruiting, hiring, scheduling, and performance evaluations.

• Merchandising & Store Operations

  • Receive and stock merchandise from distribution centers and vendors.

  • Organize, zone, and maintain the sales floor to meet company standards.

  • Handle claims, returns, and damaged goods while securing high-shrink merchandise.

  • Set up displays, price and sign merchandise, and ensure accurate product presentation.

• Safety & Compliance

  • Conduct safety sweeps and enforce safety procedures, including forklift spotting and hazardous material handling.

  • Report and correct unsafe conditions to maintain a safe facility.

• Food & Merchandise Quality

  • Monitor product rotation, code dating, recalls, and sanitation procedures.

  • Maintain standards across all departments to ensure quality and freshness.

• Club Pickup & Fulfillment

  • Oversee order picking and staging to ensure accurate and timely member pickup.

• Process Improvement & Team Collaboration

  • Partner with managers, coworkers, and business partners to meet business needs.

  • Analyze performance metrics, identify improvement opportunities, and implement solutions.

  • Lead by example, adapt to change, and support associates through new challenges.

Our Values in Action:

• Respect the Individual: Create an inclusive environment, support team growth, and recognize contributions.

• Act with Integrity: Demonstrate ethics, honesty, and accountability while modeling Sam’s Club values.

• Serve Our Members: Deliver results with a customer-first mindset and balance short- and long-term goals.

• Strive for Excellence: Embrace learning, innovation, and continuous improvement while supporting others through change.

Compensation and Benefits

• Hourly Wage Range: $21.00 – $29.00*
  *Actual pay will equal or exceed applicable minimum wage.

• Premium Pay: $0.35 – $3.00 per hour depending on schedule, role, or season (multiple premiums may apply).

• Health Benefits: Medical, vision, and dental coverage.

• Financial Benefits: 401(k), stock purchase plan, and company-paid life insurance.

• Paid Time Off (PTO): Vacation, sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave (varies by classification and tenure).

• Other Benefits: Short- and long-term disability, associate discounts, military leave pay, adoption/surrogacy reimbursement, and more.

• Education Benefits: Live Better U – fully paid programs for high school, college degrees, certifications, and English language learning.

Minimum Qualifications

• Must be 18 years of age or older.

• 6 months of retail experience and 6 months of customer service experience.

Preferred Qualifications

• Leadership or supervisory experience (hiring, evaluating, mentoring, and developing associates).

• Experience managing merchandising operations, inventory, and product presentation.

About Us:

At Sam’s Club, we believe in creating opportunities for our associates, valuing diversity, and fostering a culture of respect, integrity, service, and excellence. Whether it’s through everyday savings, fresh groceries, health services, or our commitment to sustainability, Sam’s Club is focused on improving the lives of our members, associates, and communities.