Customer Service Manager

Customer Service Manager

Job Summary of Customer Service Manager:

This position involves learning and executing the daily operations of a retail location, supporting store leadership, and delivering exceptional guest experiences. It includes hands-on training with experienced leaders to gain knowledge in staffing, inventory, food safety, merchandising, and customer service. The individual will contribute to maintaining a clean, organized, and fully stocked environment, while developing skills for future leadership opportunities within the organization.

Job Duties and Responsibilities of Customer Service Manager:

• Create a friendly ambiance by welcoming guests with warmth.
• Aid in facilitating store operations by learning and assisting with planning, mentoring, and educating team members.
• Manage stock levels and replenish goods to sustain proper inventory amounts and organized shelf layouts.
• Practice measures to ensure food safety, quality assessment, and promotional standards in food service venues.
• Uphold the store’s cleanliness by ensuring that the coffee stations, food zones, and restrooms are consistently kept clean and well-presented.
• Competently process transactions through the cash register and aid with financial procedures where appropriate.
• Assist in event and meeting setup, while also contributing to maintaining store readiness over weekends and holidays.
• Journey as needed to assist nearby stores or to facilitate the transportation of deposits.
• Carry out assigned tasks under the direction of store leadership or supervisors.

Qualifications and Experience of Customer Service Manager:

• The job posting specifies a requirement for a high school diploma or GED.
• Retail, food service, or guest service experience of one year is a must for this role.
• Candidates with a history of leadership in a related context are favored.
• While recommended, ServSafe or food safety certification is not a compulsory qualification.
• Competent in engaging with patrons and colleagues in a vibrant workplace.
• Illustrating robust vigor, versatility, and a commitment to fulfilling the team’s requests.
• Basic computer proficiency can be advantageous in many scenarios.

Advantages of Being in the Position: Being in this role offers numerous benefits that can enhance job satisfaction and skill development:

• Competitive wages
• An organized and structured educational program tailored to enhance competencies and broaden expertise is identified as a structured professional training program
• Through the earned wage access program, employees can access a portion of their earned wages in advance, contributing to their financial security
• Paid time off
• Medical, dental, and wellness insurance coverage
• A 401(k) with a matching program from the employer allows employees to receive additional funds from the company based on their own contributions
• Team member discounts
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Staff morale-boosting events and additional occasions

About Company:

Cumberland Farms is part of the EG America family of brands, a leading convenience store retailer with over 1,500 locations across the United States. Headquartered in Westborough, Massachusetts, EG America operates under a variety of banners, including Cumberland Farms, Kwik Shop, Turkey Hill, Loaf N Jug, and others. The Cumberland Farms is committed to delivering high-quality service, fuel, food, and products while fostering a diverse and inclusive workplace for all team members.