Sales Floor Associate

Job Summary

You are entrusted with maintaining a culture of exceptional customer service that aligns with the US Foods strategy of facilitating outstanding food experiences with convenience. Your role within the team involves embodying and advocating the US Foods Cultural Beliefs, which stress the importance of delivering exceptional outcomes, minimizing waste, fostering shared wins, encouraging open dialogue, and acknowledging the value of every team member. Serving in various capacities, including cashier, stocker, and customer service representative, requires a steadfast commitment to service excellence and a consistent embodiment of this value in all aspects of your job performance. Depending on the demands of customers and the operational needs of the business, you may be assigned to different departments throughout your shift. As directed by store management, your responsibilities may span across various areas within the store:

• Handling merchandise sales and offering customer support at the storefront during the checkout stage.
• In the Meat/Frozen department, Produce/Dairy department, and Dry Goods/Culinary Equipment & Supply department, my role involves customer interaction on the sales floor
• Restoring freight and rotating merchandise in various departments.
• You might be asked to provide support during special store events including Vendor Fairs, sales floor restocking, and inventory management.

Duties And Responsibilities

Front End:

• Foster and elevate customer relationships at CHEF'STORE to ensure a top-notch shopping experience for all patrons. Utilize the tools and strategies acquired through the CHEF'STORE Way training to demonstrate the recommended behavior in the store.
• Efficiently manage sales and cash-related tasks on the point of sale interface. Duties consist of scanning products with a handheld scanner or 10-key pad, weighing items on countertop scales if required, and identifying and resolving scanning issues promptly. Ensure that the system correctly registers the barcode of each product and communicate any anomalies to the Front End Lead or Manager of Day (MOD).
• Undertake the task of transferring all products from the shopping cart to a new one during checkout, along with a careful visual review to monitor for any unauthorized alterations to the items.
• Verify the contents of the shopping cart against the purchased items as customers exit the store in the capacity of a receipt inspector.
• Undertake the duties related to opening and closing procedures at the front end while following the assigned shift.

Sales Floor And Stocking:

• Persistently prioritize the escalation of sales figures and the supervision of inventory shrinkage. Assist clientele in locating essential products and familiarize them with the array of additional services accessible within the store.
• Support in the receipt of inventory shipments and the maintenance and arrangement of shelves in an organized fashion, while also overseeing product quality assessments and ensuring correct rotation procedures. Promptly alert store management to any shortages in stock levels.
• Ensure accurate labeling by tagging unscannable items with a blaster, adding weight labels to products sold by the pound, and affixing PLU tags to produce.
• Keep the sales floor stocked daily by transferring goods from the higher shelves to the lower shelves. Follow the FIFO inventory method to ensure older products are placed in front for quicker sale. Replenish any empty spots with fresh products when necessary. Utilize reach trucks and pallet jacks for the transportation and stocking of items.
• Opt for computer programs such as Microsoft Word and Excel, and other proprietary software when necessary.
• Keep all products easily accessible, visually appealing, and consistently accessible.
• Support in making changes to prices as directed by the Pricing Lead and Store Executives.
• Help with the beginning and ending operations of the store.
• Participate in the inventory and cycle counting tasks as they arise.

Customer Courtesy:

• To guarantee a safe workplace for employees and customers, it is crucial to maintain the facility adequately and follow safety policies. Report any safety concerns to store management and attempt to rectify them if feasible.
• Utilize cleaning tools to help in maintaining the cleanliness of the sales floor, front end, and restrooms.
• Maintain cleanliness in the store entry area and parking lot.
• Take back and tidy up all carts from the parking lot and cart corrals, ensuring they are in a clean and operational state.

Relationships:

• Engaging with employees at all levels of the company is a fundamental requirement for the incumbent.
• The incumbent's duties include communicating with customers and external suppliers of services and products.

Work Environment:

This position involves working within a retail store setting that is open to the public, exposing employees to outside weather conditions, which may at times be unfavorable. The noise level in the workplace is typically at a moderate level. Job duties are primarily carried out on flat terrain; however, there may be occasions where the use of a ladder or working at an elevated position is necessary. The temperature fluctuates inside the store, with a range from -10 to 85 degrees. Regular physical interaction with customers is a key aspect of the role.

Minimum Qualifications:

• The job requires applicants to have worked in retail as a cashier or in stocking for a minimum of six months to a year.
• Ideal candidates will have a minimum of one year of experience in retail sales and/or customer service.

Preferred Qualifications:

• Possessing a passion and skill for delivering top-notch customer service, alongside the adaptability and readiness to support coworkers, is vital.
• Provide each individual with rapid, straightforward, effective, and skilled assistance.
• Having a solid grasp of common sense, logical thinking abilities, and a rudimentary mathematical aptitude is essential.
• Demonstrating self-drive and motivation is crucial, along with having strong organizational skills and the flexibility to work independently or in a team setting.
• The job demands being able to work varying hours per week, including weekends and holidays.
• Essential requirements involve possessing basic computer skills, experience in cash management, and competence in using office equipment.
• The minimum educational qualification includes a high school diploma or a similar background in the industry.

Physical Qualifications:

• Needs to exhibit the ability to perform the specified physical actions for the stipulated time frame:
• Stand continuously
• Walk frequently
• Drive vehicle never
• Sit occasionally
• Regularly handle items weighing between 1 and 10 pounds in a sedentary job
• Lift and handle weights of 11-20 pounds (Light) on a regular basis
• Consistently carry loads that weigh between 21 and 50 pounds
• Lift 51-100 lbs (Heavy) occasionally
• It is not recommended to lift anything over 100 pounds
• Frequently handling objects of 1 to 10 pounds in weight without much physical movement
• Frequently transport lightweight items, ranging from 11 to 20 pounds (Light) in weight
• Perform frequent tasks that involve transporting loads of 21 to 50 pounds (Medium) in weight
• Occasionally tasked with carrying items weighing 51-100 pounds
• It is best to steer clear of carrying weights exceeding 100 pounds (deemed Very Heavy)
• Push/Pull
• Climb/Balance
• Stoop/Squat occasionally
• Kneel occasionally
• Bend frequently
• Often lift arms to reach above shoulder height
• Twist frequently
• Secure three items with your hand regularly
• Engage with objects regularly
• On occasion, manual dexterity is essential
• Operating a truck's gear shift involves a push-pull motion to transition between different driving modes
• Efficiently climb in and out of the truck or trailer and the cab, demonstrating adept balancing skills. Navigate ramps to transition smoothly between ground level, side doorsteps, and the trailer platform. Merging onto stairs requires a methodical approach and focus on stability
• One of the key actions our hands perform is clutching onto various objects like a hand truck, boxes, cartons, or a steering wheel, ensuring a firm and stable grip
• Managing Items: Cuboids, wheeled cart, vehicle ramp, handcart, documentation, truck barrier, securing straps
• Competence in manual abilities like typing and managing office equipment like copiers and printers is required

Benefits

Health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).