Self Checkout Team Member

Company Overview:

Southeastern Grocers is committed to creating an inclusive workplace where diversity and authenticity are celebrated. We take pride in providing exceptional customer experiences by fostering a welcoming environment for both shoppers and associates. When you join our team, you become part of a culture rooted in respect, integrity, and outstanding service.

Role and Responsibilities:

As a Self Checkout Team Member, you will play a key role in protecting company assets while ensuring a smooth, positive shopping experience. You will monitor self-checkout activity, assist customers, and help maintain a safe and efficient environment. Core responsibilities include:

• Supervise self-checkout lanes to identify unusual or suspicious transactions.
• Confirm items are scanned and bagged accurately, stepping in to assist customers when needed.
• Respond promptly to Point-of-Sale (POS) alerts and resolve transaction discrepancies.
• Report theft, equipment issues, or suspicious behavior to store leadership immediately.
• Provide courteous and timely support to customers using self-checkout stations.
• Educate customers on checkout procedures to minimize errors and delays.
• Maintain a professional and approachable demeanor to create a welcoming atmosphere.
• Encourage customers to use self-checkout lanes when appropriate.
• Keep the area stocked with supplies including bags, receipt paper, and cleaning materials.
• Clean and sanitize checkout machines and surrounding areas as necessary.
• Assist with collecting and returning shopping carts when required.

Required Skills and Experience:

• Must be at least 18 years old.
• Strong attention to detail with the ability to spot discrepancies.
• Excellent customer service skills with a professional, friendly approach.
• Basic computer knowledge to complete online training and operate POS systems.
• Clear communication skills in English; bilingual skills are a plus.
• Ability to follow company policies and directions precisely.
• Dependable, trustworthy, and committed to integrity.
• Ability to remain calm and efficient under pressure.
• Physical ability to stand, walk, lift, push, or carry up to 20 lbs, with occasional stooping, kneeling, crouching, balancing, or climbing up to 4 feet.

Preferred Qualifications:

• High School Diploma or GED preferred but not required.
• Previous experience in retail or customer service is advantageous.

Compensation and Benefits:

• Competitive pay
• Health, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Wellness programs and professional development opportunities

About Southeastern Grocers:

Southeastern Grocers is dedicated to building a workplace where every team member is respected and valued. We focus on safety, diversity, and professional growth while maintaining a culture built on integrity, compliance, teamwork, and customer care. Join our team to deliver outstanding service and make a meaningful impact every day.