Grocery Department Manager

Company Overview:

Since 1957, Food Lion has provided fresh, affordable, and convenient shopping experiences to the communities we serve. With over 82,000 associates, we serve more than 10 million customers each week across 10 Southeastern and Mid-Atlantic states. At Food Lion, we are committed to excellence, customer satisfaction, and fostering a culture that supports our Guiding Principles, Core Values, Vision, and Strategy.

Role and Responsibilities of Grocery Department Manager:

Leading the team to comply with policies and deliver excellent customer service

• Direct the Grocery Department's functioning, which comprises hiring, educating, and improving associates.
• Oversee departmental performance, offer mentoring, and carry out formal evaluations.
• Direct daily labor assignments to optimize productivity outcomes.
• Instill a culture that promotes exceptional service standards and aims to create a welcoming shopping atmosphere.
• Maintain control over store costs by optimizing ordering practices, monitoring inventory levels, and caring for equipment.
• Leverage business resources such as financial reports, ACIS applications, CAO management, scheduling systems, and enterprise data platforms.
• Maintain the department's appearance, safety precautions, sanitation procedures, and adherence to food safety guidelines.
• Construct strategic plans to maintain exceptional customer service coverage during peak hours.
• Lead the supervision of merchandise ordering, receiving, preparation, and display.
• Keep track of shrink and assist staff in implementing loss prevention techniques.
• Aid in the semiannual physical inventory process to validate the correctness of inventory levels.
• Abide by advertising and signage regulations outlined by local, state, and federal entities to ensure conformity.
• Follow security procedures and promptly report any accidents involving colleagues and visitors.
• Successfully go through the Computer-Based Training (CBT) modules and any other training requirements.
• Recognize accomplishments and provide constructive criticism when appropriate.
• Assume additional tasks as delegated.

Required Skills and Experience of Grocery Department Manager:

• Preferably, candidates will possess a high school diploma or an equivalent qualification.
• Demonstrates excellent interpersonal skills, organizational acumen, communication effectiveness, and customer-focused service delivery.
• Familiarity with retail store operations is a plus.
• Ability to master a range of tasks and technical specifications essential for the role.
• Talent in problem-solving and adept utilization of technical information.
• The capability to direct and lead others, reflecting strong leadership skills.
• Observing the minimum age prerequisites is essential for certain job roles.
• The candidate must either have accreditation as a Certified Food Safety Manager or be in a position to acquire this certification within the initial 90 days of being appointed, and maintain this certification while holding the position.

Physical Requirements of Grocery Department Manager:

• Proficient use of computers and communication technology to accomplish job functions.
• Utilize handheld gadgets to complete tasks involving ordering, markdowns, and inventory activities.
• Endure extended periods of standing and regularly walk short distances.
• Move materials weighing up to 2000 lbs. using a pallet jack or float by either pushing or pulling them to their destination.
• The requirement includes consistently bending and lifting items weighing up to 15 lbs., 25 lbs. on a frequent basis, and up to 100 lbs. occasionally.
• Engage in ongoing hand and arm movements, involving reaching and gripping actions.
• Manage cleaning essentials, packaging items, and household sanitizers.
• Be capable of working in hot or cold temperature conditions for up to 20 minutes at a time.
• Accomplish the specified goals for volume output and operational activity.
• Reliable visual capability essential for reading invoices, dates, and various documents with accuracy.

Compensation and Benefits of Grocery Department Manager:

This is a full-time job in retail operations that requires a candidate with mid-senior level experience. The pay is competitive and dependent on the candidate's background. The salary ranges could be subject to change based on location and store assignment.

About Food Lion:

Food Lion is dedicated to delivering easy, fresh, and affordable shopping experiences to millions of customers every week. Our culture emphasizes customer satisfaction, associate growth, and operational excellence. We provide equal employment opportunities to all associates and applicants, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.