Retail Advisor

Job Summary:Retail Advisor

Tasked with providing exceptional customer service, organizing displays effectively, and keeping the sales floor orderly and safe, the Retail Advisor contributes significantly to creating a positive and enjoyable shopping experience for customers.

Being part of the team at BJ's comes with a host of benefits:

• BJ's pays weekly
• Eligible for acquiring BJ's Inner Circle and Additional membership without any payment
• Extensive leave benefits aimed at aiding individuals with jam-packed schedules
• Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Personalized benefit programs to meet your changing circumstances
• An HSA is complemented by a duo of dental plans, a vision subscription, and a flexible spending feature
• A 401(k) retirement account paired with a company match is an appealing benefit offered to employees

These are the key duties and measurable outcomes that need to be achieved in the position:

• Ensures top-notch member satisfaction through friendly interactions, prompt resolutions of concerns, and timely escalation of matters to higher management when required.
• Demonstrates a comprehensive grasp of protocols for safeguarding merchandise and responding to shrink alerts.
• Ensures the AP Alert Binder meets the standards set by AP through regular review and upkeep.
• Follow the most effective practices, which entail inspecting the items in the lower part of the cart, handling electronics appropriately, utilizing self-checkout options, and showing appreciation to the member. Confirm that the products match the receipts at the register and authenticate expensive items. Document any disparities in the receipts and inform the frontline staff immediately to address any issues.
• Auditing of Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery is carried out in compliance with company procedures.
• Ensure the conformance to repack awareness standards by assessing identified repack items.
• Keep a vigilant check on the club's entry and exit points, monitoring the inflow and outflow of both members and guests
• Reacts to Electronic Article Surveillance (EAS) alarms following established response procedures.
• Maintains a commitment to safety standards for both team members and members.
• Screens the bags, backpacks, briefcases, and lunch boxes of individuals leaving the premises to ensure security standards are met.
• Administers the exchange of empty water jugs for vouchers processed for members.
• Acts in accordance with the club's policies and procedures.
• Takes on extra tasks as assigned, such as providing support in various departments as required.
• Consistent attendance that is predictable and complete is a crucial function of this role.

Qualifications:

• Demonstrating excellent interpersonal capabilities and meticulousness is a prerequisite.
• Proficiency in fundamental mathematics is desired.
• Proficiency in utilizing a sophisticated mobile gadget.
• The completion of the necessary training and certification procedures is a must.
• Prospective employees must have completed a mandatory six-month duration within the company.
• The age requirement is a minimum of 18 years.

Environmental Job Conditions:

• The bulk of one's day is devoted to standing and walking on solid ground.
• Occasionally, bending, pulling, reaching, stooping, and utilizing ladders/step stools may be part of the job requirements.
• Capability to handle occasional lifting of objects weighing up to 30 pounds.
• Enduring temperature changes in both indoor and outdoor settings.

About Company:

We invite you to become a part of our dynamic team, consisting of over 34,000 dedicated individuals who are instrumental in supporting our members and communities through our Club Support Center, vast network of clubs, and distribution centers. BJ's Wholesale Club is dedicated to providing an inclusive and collaborative workspace that enables all team members to develop, thrive, and express their true selves. Working together, our primary focus is on delivering exceptional service and ease to our members, assisting them in finding discounts on necessary products and services for their homes and families.