Self Checkout Associate

Company Overview:

At Southeastern Grocers, we are committed to creating an inclusive workplace where diversity and authenticity thrive. We pride ourselves on delivering exceptional customer experiences by fostering a welcoming environment for both customers and team members. You will join a team dedicated to integrity, respect, and outstanding service.

Role and Responsibilities:

As a Self-Checkout Associate, you will play a crucial role in safeguarding company assets while ensuring a positive customer experience. You will oversee self-checkout transactions, monitor for irregularities, and provide proactive assistance to customers.

• Vigilantly observe self-checkout stations to identify irregular or suspicious transactions.
• Ensure customers properly scan and bag items, stepping in to verify purchases when necessary.
• Respond promptly to Point-of-Sale (POS) alerts or notifications regarding transaction discrepancies.
• Report incidents of theft, equipment malfunction, or suspicious behavior to store leadership immediately.
• Provide courteous and prompt assistance to customers using self-checkout.
• Educate customers on self-checkout processes to minimize errors and delays.
• Maintain a friendly, approachable demeanor to foster a positive atmosphere.
• Monitor traditional checkout lanes and invite customers to use self-checkout when appropriate.
• Keep the self-checkout area fully stocked with necessary supplies such as bags, receipt paper, and cleaning materials.
• Clean and sanitize self-checkout machines and surrounding areas as needed.
• Assist with returning shopping carts to designated corrals when necessary.

Required Skills and Experience:

• Must be at least 18 years old.
• Strong attention to detail and ability to identify discrepancies.
• Excellent customer service skills with a friendly and professional attitude.
• Basic computer literacy to participate in online training and use POS systems.
• Ability to communicate clearly and effectively in English; bilingual skills are a plus.
• Ability to follow instructions and company policies strictly.
• High level of integrity and reliability.
• Ability to handle stressful situations calmly and efficiently.
• Physical capability to stand, walk, lift, push, or carry items up to 20 lbs, and occasionally sit, balance, stoop, kneel, crouch, or climb up to 4 feet.

Preferred Qualifications:

• High School Diploma or GED preferred but not required.
• Previous retail or customer service experience is a plus.

Compensation and Benefits:

• Competitive compensation
• Healthcare, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Wellness programs and professional development opportunities

About Southeastern Grocers:

At Southeastern Grocers, you will find a supportive and inclusive environment where your contributions matter. We prioritize safety, diversity, and professional growth while fostering a culture of integrity, teamwork, customer focus, attention to detail, and compliance. Join a team dedicated to making a difference every day and providing exceptional service to our customers.