Grocery Store Customer Associate

Company Overview:

Southeastern Grocers is dedicated to building an inclusive and welcoming workplace where diversity is valued and celebrated. As a leading retail organization, we focus on delivering exceptional customer experiences, fostering a positive work environment, and supporting personal and professional growth. Guided by integrity, respect, and innovation, we collaborate to provide high-quality products and services that benefit the communities we serve.

Role and Responsibilities:

As a Grocery Store Customer Associate, you will play a key role in strengthening customer trust and loyalty by providing friendly, accurate, and efficient service. You will manage the customer service desk and media services, ensuring that customer concerns are resolved promptly or escalated according to company policies. Your primary responsibilities include:

• Customer Engagement: Greet and assist customers courteously, respond to their needs, and address or escalate concerns professionally.
• Front-End Operations: Oversee store cash and accounting tasks, stay current with company policies, operate Automated Checkout Machines (ACM), and troubleshoot front-end equipment.
• Inventory & Stocking: Restock merchandise and supplies, assist with pricing, and maintain accurate inventory levels.
• Professional Communication: Demonstrate professional phone etiquette, guide customers appropriately, and maintain confidentiality of sensitive information.
• Safety & Compliance: Keep work areas clean and safe, report hazards or faulty equipment, and notify management of theft or policy violations.
• Additional Duties: Perform cashier responsibilities and other tasks as assigned by management.

Required Skills and Experience:

• At least 18 years of age.
• High school diploma or equivalent.
• Proficient in reading, writing, and speaking English.
• Ability to follow instructions accurately in English.
• Authorization to work in the United States or eligibility to obtain work authorization.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications:

• Strong communication skills to address and resolve customer concerns effectively.
• Experience with front-end systems and office equipment.
• Proven ability to deliver exceptional customer service.
• Strong organizational skills.
• High integrity and dependability.

Required Behaviors:

• Customer-Focused: Consistently prioritizes customer satisfaction.
• Team Motivation: Encourages and inspires team members through recognition and support.
• Business-Driven: Demonstrates enthusiasm for the business and consistently achieves results.
• Integrity & Respect: Treats colleagues and customers with respect and upholds company values.

Knowledge, Skills & Abilities:

• Compliance with all company policies and procedures.
• Completion of required service training within 60 days of hire.

Compensation and Benefits:

• Competitive pay structure.
• Opportunities for career growth and professional development.
• Supportive and inclusive work environment.

About Southeastern Grocers:

Southeastern Grocers is a leading grocery retailer in the Southeast, operating well-known banners such as Winn-Dixie, Harveys Supermarket, and Fresco y Más. We are committed to providing high-quality products, exceptional service, and value to our customers while fostering a diverse and empowering workplace. As an Equal Opportunity Employer, we actively promote diversity and inclusion at all levels of the organization.