Brookshire Grocery Company (BGC), founded in 1928, is a family-owned grocery retailer headquartered in Tyler, Texas. With over 180 locations across Texas, Louisiana, Arkansas, and Oklahoma, BGC operates under banners such as Brookshire’s, Super 1 Foods, FRESH by Brookshire’s, and Spring Market. BGC is dedicated to delivering high-quality groceries, fresh produce, and exceptional customer service to the communities it serves. The Service Specialist role contributes directly to BGC’s mission by ensuring customers have a positive shopping experience and receive excellent support at every interaction.
Role and Responsibilities:
As a Service Specialist, you will be responsible for delivering outstanding customer service, operating cash registers, assisting with light stocking duties, and maintaining a clean and organized store environment. You will play a vital role in supporting store operations and ensuring every customer leaves with a positive impression of Brookshire Grocery Company.
Greet customers warmly as they enter and exit the store.
Assist customers in locating products, answering questions, and providing store information.
Handle customer complaints or concerns professionally, ensuring satisfactory resolution.
Verify customer ID for age-restricted products and balance cash drawers at the end of shifts.
Assist with light stocking duties, replenishing shelves and displays according to store standards.
Maintain cleanliness and organization of checkout lanes, shelves, displays, and aisles.
Collaborate with team members to meet customer needs and support store operations.
Assist customers with special requests, including product substitutions, returns, and exchanges.
Promote store services, loyalty programs, and special promotions to customers.
Required Skills and Experience:
High school diploma or equivalent preferred.
Previous experience in customer service, retail, or hospitality preferred but not required.
Experience handling cash transactions and operating cash registers is a plus.
Strong customer service skills with clear and professional communication.
Basic math skills for handling transactions and calculating change.
Ability to multitask and work efficiently in a fast-paced environment.
Attention to detail and accuracy in all aspects of work.
Physical ability to stand for extended periods and lift up to 40 pounds.
Comfortable using POS systems and mobile applications.
Preferred Qualifications:
Positive and upbeat attitude with a willingness to help others.
Reliable, punctual, and strong time-management skills.
Team-oriented with a strong sense of accountability.
Adaptable to changing tasks, priorities, and customer needs.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Compensation and Benefits:
Competitive pay commensurate with experience.
Health, dental, and vision insurance for eligible full-time employees.
401(k) retirement plan with company match.
Paid time off, including vacation, holidays, and sick leave.
Employee discounts on groceries and in-store products.
Training and career development opportunities.
Supportive work environment that encourages teamwork and respect.
Opportunities for growth and advancement within the company.
About Brookshire Grocery Company:
Brookshire Grocery Company values integrity, teamwork, respect, and excellence. The company fosters a positive, inclusive work environment where employees can thrive, grow their careers, and contribute to their communities. By joining BGC as a Service Specialist, you will play a critical role in delivering exceptional service and supporting the company’s continued growth. Brookshire Grocery Company is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.
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