Associate Guest Relations Manager

Job Summary of Associate Guest Relations Manager:

As our Associate Guest Relations Manager, you are assisting the Guest Service Manager with managing the guest flow and service provided at the front-end of the store, where the guest has the last store experience, to provide excellent service and deliver results. Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Benefits of Associate Guest Relations Manager:

• Team members can enjoy a 30% markdown on purchases
• Wage Advance at an Early Stage provides employees with the ability to access a portion of their earned wages before the conventional payday
• The employer match in a 401K plan can vary based on company policy, with some employers matching dollar for dollar up to a certain percentage of your salary, while others may offer a partial match
• Financial Wellness Program
• Employees are encouraged to take personal time off and can also buy additional time off if needed
• Personalized insurance policies offering medical, dental, vision, disability, and life coverage for individual policyholders and their loved ones
• Price cuts are offered on pet insurance, daycare services, tickets to events, and numerous additional items.

Responsibilities of Associate Guest Relations Manager:

• Responsible for ensuring adherence to front-end and cash office procedures and controls, encompassing oversight of cash operations, key procedures, and safe protocols
• Direct the front-end guest flow management to optimize operations and guarantee an exceptional shopping experience consistently
• Direct the guest service team to follow the established schedule for maintaining sanitation and cleanliness at the front end and in the guest restrooms
• Effectively managing order guides and meeting ordering deadlines can lead to a reduction in product waste and damage
• Enhance team members' skills and performance by engaging, motivating, coaching, and training them on-the-job and through The Fresh Market's internal training platform to provide excellent guest service with a focus on safety and security

Qualifications of Associate Guest Relations Manager:

• 3 plus years of experience in a guest service role
• 1 plus years of leadership experience
• Working knowledge of Microsoft Office
• Must be at least 18 years of age

We Are Proud To Be An Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties, and skills required.