Self-Checkout Team Member

Job Summary of Self-Checkout Team Member:

Assuming the role of a Self-Checkout Team Member at Winn-Dixie entails playing a crucial part in ensuring a smooth and effective checkout process for customers. Your duties will revolve around monitoring multiple self-checkout terminals, assisting customers when needed, and actively engaging them to utilize self-checkout lanes, all the while maintaining stringent standards of accuracy and service. The focus will be on preventing inventory losses, ensuring proper scanning and bagging procedures, and upholding a pristine, organized, and secure self-checkout area. Immediate hiring options are accessible.

Responsibilities of Self-Checkout Team Member:

• Defend against inventory shrinkage or fraudulent activities at self-service registers by providing exceptional customer service consistently and taking necessary actions as per the situation.
• Keep a watchful eye on self-checkout procedures to notice any anomalies or potentially fraudulent activities.
• Supervise customers scanning and bagging activities, intervening when required to validate the correctness of the procedure.
• Investigate promptly any concerns or discrepancies identified by Point-of-Sale alerts.
• Report theft, suspicious behavior, or equipment malfunctions to the appropriate store authorities for investigation.
• Deliver exceptional support at the Self-Checkout counters while upholding SEG service standards.
• Provide customers with assistance and knowledge on navigating the self-checkout system to prevent errors and facilitate a hassle-free transaction experience.
• Cultivate friendly customer interactions to enhance the shopping environment and subtly discourage any fraudulent activities.
• Continually meet customer needs by promptly and courteously welcoming, assisting, and expressing gratitude towards them.
• Watch traditional lanes for significant traffic build-up and engage waiting customers by suggesting they move to the self-checkout area, all while exuding positivity.
• Aid patrons in scanning products when requested and maintain a neat, orderly, and safe workplace.
• Keep the front-end retail products in check and make certain that the self-service checkout station has all the required items on hand.
• Implement regular cleaning and sanitation of equipment during gaps in operation or right after spills occur.
• Return the carts to the cart corral and address any other assigned job obligations.

Requirements of Self-Checkout Team Member:

• Must be at least 18 years of age.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow instructions in English.
• Compliance with all company policies and procedures. High standard of integrity and reliability.
• Basic computer skills required for online training.
• Successful completion of pre-employment drug testing and background check.