Store Support Operations Manager

Job Summary of Store Support Operations Manager:

The Store Support Operations Manager plays a crucial role in the store's success by directing, training, and monitoring all department staff to ensure efficient operation and profitability.

Responsibilities of Store Support Operations Manager:

• Visitors receive salutations and support based on the organization's parameters for superior customer care.
• Exhibiting professionalism and demonstrating effective leadership are pivotal responsibilities for all company managers.
• Company policy dictates the appropriate handling of customer complaints.
• Customers are drawn to the store's inviting atmosphere, making it a popular shopping destination.
• Items that customers are keen to buy are currently in supply.
• The proper procedure for special orders is followed in accordance with company policy.
• Guarantees compliance with company phone answering policies and actively engages on the sales floor, supporting customers, directing staff, and overseeing departments for the majority of their workday.
• Training staff on the principles of exemplary customer service and establishing mechanisms to ensure their adherence to service standards.
• Confirming that the staff adheres to the relevant state and county requirements for food safety certifications and registration.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Analysis of store and department sales efficiency through the Sales per Labor Hour Ratio
• Typical Ticket Value, Quantity of Customers, and Expenditure on Sold Goods within Produce Sales
• EBITDA
• Confirms orders are placed with the correct vendors to ensure receipt of applicable discounts and preservation of profit levels.
• Ensures that on-hand stock levels adhere to company norms
• Keeping track of the variety of products provided, including:
• Frequent evaluation of departments to ensure the retention of top-performing items and the removal of those with exceedingly low sales
• Adhering to company regulations, new products are brought in consistently.
• Ensures perishables are rotated and stocked as per the guidelines set by the company.
• Markdowns are managed following the standard operating procedures of the company.
• Entrusted with supporting the Store Manager in the process of recruiting, educating, and overseeing all store staff following company policies.
• Conducts training for personnel, assigns tasks, and enforces accountability in task execution.
• Confirms that the master and daily schedules are correct, thorough, and aligned with the store's requirements. Ensures schedules are posted in a timely manner and allocates daily tasks based on company task sheets.
• Partners with department heads to assign staff for daily operational needs.
• Supervises and instructs the team to maintain a cohesive store identity and offer customer aid in all areas.
• Collaborates with managers from various departments to ensure that employees are trained to handle different tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Supports the Store Manager in concluding and executing all store staff performance reviews with feedback from department managers. Assists in approving wage enhancements if deemed suitable.
• Collaborates with department managers to interview and recruit new personnel to address store staffing needs.
• Manages all performance and disciplinary matters effectively, working alongside Human Resources for guidance and assistance.
• Consistently communicates clearly and directly with store employees, involving facilitating regular staff gatherings and sharing corporate updates and notices.
• Required to guarantee compliance with safety regulations without fail.
• Maintains a commitment to making timely Ulti-time edits.
• Accountable for aiding the Store Manager in educating, mentoring, and enhancing the capabilities of store associates.
• The emphasis is placed on staff members increasing their knowledge of nutrition and product details.
• He or she is tasked with responding to customer questions in alignment with company standards, which includes utilizing Structure/Function statements and information on nutritional benefits.
• Performs operational tasks competently, ensuring completion of daily schedules, checklists, and opening and closing responsibilities.
• Validates the punctual completion of store paperwork and reports, such as the Monthly Manager's Report.
• Effectively manages the DSR and Manager's Cash duties, ensuring accuracy.
• Takes care of department manager inquiries during duty hours and supports in arranging coverage for lunches and breaks.
• Addressing various disruptions to daily business operations, such as managing loitering incidents, handling solicitation issues, responding to emergency weather conditions, and enforcing restroom etiquette.
• Follows a store-centric schedule that may involve working evenings, weekends, and being scheduled for 45 hours per week.
• Demonstrates to staff how to be supportive of decisions made by the home office, pays heed to instructions from headquarters, and accurately completes assigned tasks.
• Absorbs and abides by messages (memos, faxes, electronic correspondence) from the head office while telecommuting.
• Shows agility in handling evolving work demands to reach objectives.
• Managers are required to uphold a leadership role in the workplace, exemplifying the standard of excellence through their professional demeanor and job execution.

Qualification of Store Support Operations Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Proficient in managing evolving priorities.
• Being capable of fulfilling the prerequisites for food safety training and passing the necessary tests to obtain certifications as mandated by state and county legislation.
• Acquiring forklift certification is essential for anyone operating the machinery.
• Stay compliant by ensuring your food safety certifications are current through continuous education and registering with the proper agency when necessary.
• Excels in completing tasks promptly and with great organization, showing a sense of urgency.
• Exhibits adeptness in handling customer service matters effectively.
• Skill in following through on given directions effectively.
• Proficient in cashier tasks with training.
• Proficiency with MS Word, Excel, and Outlook is necessary.

Benefits of Store Support Operations Manager:

• Birthday Bonus Pay
• Holiday Pay for 5 Holidays Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match