Customer Service Agent
Company : Redner's Markets
Location : Wilkes-Barre, PA, 18701
Job Type : Other
Posted On : 6 April 2026
Job Summary of Customer Service Agent:
Directing and supervising front end personnel and activities are crucial components of the position.
Responsibilities of Customer Service Agent:
- Establish strong customer goodwill by consistently delivering excellent service experiences.
- Direct and arrange the assignments of front-end staff to promote the continuous adherence to exemplary customer courtesy criteria.
- Establish and sustain effective work schedules for front-end staff in order to mitigate customer inconvenience.
- Apply store policies concerning front-end operations and aid store managers in addressing issues with front-end employees who do not adhere to company policies and procedures.
- Hand over tasks to cashiers based on the instructions given by store management.
- Coordinate training initiatives for fresh recruits and existing associates.
- Assist cashiers with checking the prices of merchandise.
- Notify store management and the scan coordinator about any pricing irregularities.
- Assist individuals with merchandise returns, rectifying overpayments, and addressing errors in billing.
- Confirm customer checks and enforce check cashing procedures.
- Follow a set cleaning schedule and prioritize good housekeeping practices for the front section.
- Monitor and oversee the procurement of front end supplies like register paper and ribbons to uphold orderliness
- Offer salutations to guests and show attentiveness towards the people present in the retail space.
- Observe and abide by all company policies as detailed in the official handbook for employees.
- Adequately support the staffing needs of the Service Center and offer comprehensive training for the Acting Customer Service Supervisor.
Qualifications of Customer Service Agent:
- Strong oral and written communication skills for dealing with customers, employees, and Vendors.
- Strong analytical and mathematics skills for conducting accurate audits.
- Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
Top Searches
Job seekers searching for Redner's Markets
Trending Searches in Wilkes-Barre, PA
Jobs currently in Demand
Searches you may like