Shift Manager - Evening

Job Summary of Shift Manager - Evening:

To adeptly supervise and control all elements of the store when the store manager is not present.

Responsibilities of Shift Manager - Evening:

• To assure that all store personnel are courteous to all customers and that all customer complaints/requests are handled properly and professionally.
• Responsible for efficient and effective delegation of duties to achieve maximum performance and proper follow-up procedures.
• To maintain a housekeeping program which ensures an orderly and clean store that is pleasing to the customer's eye.
• Maintain the building and equipment to meet maximum safety operations.
• Responsible for optimal freshness of all products and proper merchandising to achieve maximum sales and profits.
• To implement and maintain effective fire and safety programs set forth by Risk Management.
• Implement and maintain effective security standards inside and outside of the store, which are set forth by the Loss Prevention Department.
• To greet all customers and thank them for their patronage.
• To conduct store refrigeration checks throughout the evening.
• To oversee all aspects of the store during the evening hours in the absence of the store manager.
• To abide by all company policies as stated in the Employee Handbook.
• To help in the cash office as needed, such as covering breaks/lunches as well as verification of bank deposits.
• To assist in any department in the store on an as needed basis.
• To communicate any problems that occur in the evening to the store manager or the department managers.
• To assist in all aspects of the grocery department including but not limited to building displays, merchandising, signage, collecting carts, and general stocking.

Qualifications of Shift Manager - Evening:

• The minimal standard includes completing high school education, with further academic qualifications being beneficial but not compulsory.
• Previous experience in managing teams in a retail sector for at least twelve months is essential.
• The capability to render critical judgments and exhibit efficient leadership skills is a must.
• Effective communication skills are a prerequisite for effectively engaging with customers and fellow staff members.
• Being able to lift up to fifty pounds (50 lbs.) is necessary for about thirty percent (30%) of the job.
• Being capable of both retrieving and positioning items on the highest shelves within the grocery aisles is crucial for maintaining proper storage practices. This activity is expected to encompass around 20% of the work duties during a shift.
• The capability to use a pallet jack, step carts, and the Big Joe is essential for the role.