Customer Relations Leader

Job Summary of Customer Relations Leader:

As a Customer Relations Leader you will guide front-line staff, coordinate daily activities, and ensure customers enjoy efficient and welcoming service. The position requires task delegation, assistance with cashier and desk responsibilities, maintaining store safety and cleanliness, and professionally managing customer inquiries or concerns.

Responsibilities of Customer Relations Leader:

• It is essential to comply with and follow all corporate policies and established protocols.
• Adhere to a clean and tidy personal presentation consistently and adhere to the company's guidelines on personal appearance.
• Support in distinct initiatives and undertake additional functions as assigned by leadership.
• Adhere to and assist in enforcing the company's safety standards.
• Please advise us of any equipment that needs maintenance or repairs.
• Maintain a tidy work area by removing debris and mitigating safety hazards.
• Uphold security regulations by remaining watchful and attentive to customers' actions and behaviors.
• Notify the manager or security about any uncommon actions taking place.
• Always ensure the cash drawer is securely locked when unattended to safeguard company resources.
• Consistently meet store policies and state and local health codes by maintaining cleanliness and sanitation standards regularly.
• Frequently handle cashier and bagging functions
• Regularly carry out duties at the service desk and kiosk and, if appropriately educated, engage in bookkeeping tasks
• Fulfill any further assignments as required.

Qualifications of Customer Relations Leader:

• Mastering the art of clear and efficient communication along with excellent customer service abilities.
• Individuals are required to be of a minimum age (18 years old) in order to fulfill certain job obligations.
• Established proficiency and openness to learning several tasks and technical necessities for the job.
• Verified capacity to handle the technical aspects of cashiering and customer service desk/kiosk operations.
• Sustain customer trust by upholding high customer service standards and responding promptly and politely to any concerns raised.
• Implement strategic work schedules for front-end and service desk/kiosk associates to align with business traffic requirements and minimize customer inconvenience.
• Fulfill cash collection tasks and change order requests in accordance with guidelines, and document all activities as instructed.
• Check and verify all customer IDs and comply with the store guidelines concerning check acceptance and the sale of tobacco and alcohol.
• Ensure customers and employees receive seamless refund processes while upholding all relevant warranties
• Manage the performance of all tasks and responsibilities of front-end and service desk/kiosk associates as instructed by the Customer Service Manager
• Conduct yourself with equity, dignity, and respect in all interactions with associates.
• Acknowledge successes and provide constructive guidance when needed.
• Meeting the physical qualifications of the position is a prerequisite, potentially with necessary adjustments.

Physical Requirements of Customer Relations Leader:

• Undertake constant hand and arm motions while upright and mobile for the majority of the work shift.
• Bend and pick up products that are 15 pounds in weight consistently, 25 pounds frequently, and 50 pounds occasionally.
• Occasionally move items by pushing or pulling with a maximum weight of 75 pounds.
• Perform tasks outdoors in adverse weather conditions if needed.
• Retrieve up to five shopping carts and convey them to their designated spots.
• Competent in overseeing a variety of substances that are associated with cleaning materials, packaging supplies, produce, indoor plants, and household cleaning products.
• Displaying the visual sharpness needed to check identification cards, checks, invoices, and other written forms.