Customer Support Agent

Job Summary of Customer Support Agent:

Helping clients with their questions, handling transactions, and making sure they have a good shopping experience are all part of your duties as a customer support agent. You assist team members with day-to-day tasks and contribute to keeping the workplace neat and orderly.

Responsibilities of Customer Support Agent:

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean check-stands daily and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check function.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
• Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned.
• Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.
• Observe security standards by staying alert and being aware of customers actions and behavior.
• Report to manager or security any abnormal behavior.
• Keep the inside and outside of the store clean and in good order.
• BOTTLES where applicable: Sort returnable bottles in compliance with vendor requirements.
• Perform all other duties as assigned.
• Greet all customers and provide them with prompt courteous service and assistance.
• Bag or package merchandise according to established company policies and procedures.
• Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
• Gather shopping carts and take them to designated areas and pickup points.
• Provide carryout service in accordance with the company's guidelines.
• BOTTLES where applicable; Add up and record bottle returns into a cash register/bottle slip to provide customers with the most accurate and effective service possible.
• Comply with all safety standards while operating the bottle crushing equipment.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Qualifications of Customer Support Agent:

• Skills for communicating efficiently and providing excellent customer service.
• Fulfilling the age criteria is a prerequisite for engaging in particular job functions.
• Desire to broaden one's expertise by taking on different tasks.
• Established capability in executing the technical tasks of the role.

Physical Requirements of Customer Support Agent:

• Consistent use of the hands is required, involving grasping, extending, and executing various hand and arm movements while being predominantly in a standing position.
• Engage in repetitive bending and lifting tasks, with a requirement to handle products weighing 15 pounds continuously, lift items of 25 pounds frequently, and transport loads of 50 pounds occasionally.
• Push or pull up to 75 pounds on occasion.
• Show competence in managing a diverse range of substances associated with cleaning products, packaging materials, garden-fresh fruits and vegetables, houseplants, and household disinfectants.
• Operate in varying weather conditions as part of the job expectations
• Amass a maximum of five shopping carts and guide them to allocated areas.
• Rearrange empty bottles and containers from the checkout section to the designated storage area in the back.

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.