Assistant Customer Service Manager

Job Summary of Assistant Customer Service Manager:

In the role of an Assistant Customer Service Manager, your responsibilities involve supporting the Guest Service Manager in overseeing guest interactions and the quality of service offered at the store's entrance, ensuring top-notch service delivery and achieving positive outcomes. Our primary goal is to elevate the dining experience for our guests on a daily basis, and we seek a dedicated individual to join our team and contribute to the fulfillment of this objective.

Benefits of Assistant Customer Service Manager:

• Team Member discount of 30%
• Early Earn Wage Access
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

Responsibilities of Assistant Customer Service Manager:

• Oversight of front-end and cash office protocols and safeguards, encompassing the supervision of cash transactions, key management, and safekeeping
• Oversee the process of guiding guests through the front-end operations to ensure operational efficiency and deliver a high-quality shopping experience consistently
• Instruct the guest service team to follow the designated schedule for ensuring cleanliness and sanitation at the front desk area and guest restroom facilities
• Supervising order manuals and procurement cutoffs can help control inventory levels effectively
• Train and guide team members both on-the-job and using The Fresh Market's internal training system to ensure exceptional guest service is delivered safely and securely

Qualifications of Assistant Customer Service Manager:

• More than three years of experience working in a customer service position
• year or more of management experience
• Proficiency in utilizing Microsoft Office applications
• It is a requirement to have reached the age of 18

We take pride in being an employer that provides equal opportunities for all individuals:

The Fresh Market prides itself on being an inclusive employer that is dedicated to fostering diversity and equality in the workplace.

The Fresh Market is committed to offering reasonable accommodations to qualified individuals as required by law, unless it would cause excessive difficulty for the company.

The content of this job advertisement outlines the typical scope and complexity of tasks associated with this position, though it is not exhaustive. The Fresh Market is eager to engage in discussions with potential candidates to elaborate on specific job requirements and qualifications needed.