Service Desk Associate

Job Summary of Service Desk Associate:

Upholding high levels of customer service throughout front end operations is a primary focus.

Responsibilities of Service Desk Associate:

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abid by all company policies as stated in the Employee Handbook.
• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Qualifications of Service Desk Associate:

• Adept at oral and written communication for effective engagement with customers, employees, and vendors.
• Essential for conducting audits is the proficiency in analysis and mathematics.
• Familiarity with federal and state child labor laws is vital for businesses that employ individuals under 18 years of age.