Service Leader

Service Leader

Job Summary of Service Leader:

This position involves learning and executing the daily operations of a retail location, supporting store leadership, and delivering exceptional guest experiences. It includes hands-on training with experienced leaders to gain knowledge in staffing, inventory, food safety, merchandising, and customer service. The individual will contribute to maintaining a clean, organized, and fully stocked environment, while developing skills for future leadership opportunities within the organization.

Job Duties and Responsibilities of Service Leader:

• Foster a welcoming atmosphere by greeting guests in a friendly manner.
• Support the functioning of the store by familiarizing yourself with and helping with scheduling, coaching, and training team members.
• Supervise merchandise inventory, ensuring stock is replenished to maintain optimal levels and orderly shelf positioning.
• Uphold rules related to food safety, quality control, and merchandising norms in dining areas.
• Maintain the store’s hygienic standards by regularly cleaning and disinfecting the coffee stations, food areas, and restroom locations.
• Skillfully handle the cash register responsibilities and contribute to financial tasks when necessary.
• Provide aid in arranging events and meetings, and help with ensuring the store is prepared for weekends and holidays.
• Transport yourself as required to provide assistance to nearby store branches or to deliver cash deposits.
• Adhere to tasks provided by store management or the supervisory team.

Qualifications and Experience of Service Leader:

• The position necessitates a high school diploma or GED.
• Candidates must demonstrate one year of experience in retail, food service, or guest service.
• It is advantageous for candidates to have experience in leadership roles within a similar environment.
• While having ServSafe or food safety certification is advantageous, it is not a strict requirement.
• Adept at communicating with visitors and team members in a quick-paced scenario.
• Expressing powerful dynamism, adaptability, and a preparedness to accommodate the team’s necessities.
• Possessing basic computer skills can be beneficial.

Strengths of the Role: This position has various advantages that can support professional success and fulfillment in the workplace:

• Competitive wages
• A well-organized training curriculum aimed at refining skills and gaining knowledge is classified as a structured professional training program
• An earned wage access program allows employees to access a portion of their wages before the regular payday, offering financial flexibility and support
• Paid time off
• Insurance plan for medical, dental, and health care
• An employer-matched 401(k) is a retirement savings plan where the company contributes funds based on the employee’s own contributions
• Team member discounts
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Employee engagement initiatives and further activities

About Company:

Cumberland Farms is part of the EG America family of brands, a leading convenience store retailer with over 1,500 locations across the United States. Headquartered in Westborough, Massachusetts, EG America operates under a variety of banners, including Cumberland Farms, Kwik Shop, Turkey Hill, Loaf N Jug, and others. The Cumberland Farms is committed to delivering high-quality service, fuel, food, and products while fostering a diverse and inclusive workplace for all team members.