Customer Service Manager

Job Summary of Customer Service Manager:

Responsible for ensuring store office security and managing cash office funds correctly. Performing all necessary clerical tasks at the front end and upholding exceptional customer service standards consistently.

Responsibilities of Customer Service Manager:

• Complete the cash and sales reports daily, as well as, the weekly recap. A deposit must be done after each shift.
• Check and order change for the change fund.
• Prepare all bank deposits and record all data appropriately, and verify all returned bank slips.
• Responsible for verifying tills for cashiers at the beginning and the end of each shift, as well as, breaks and lunches; following cash control guidelines.
• Prepare all items for the armored car service.
• Responsible for cash handling in the office area, keeping the safe locked whenever not being used.
• Maintain and enforce the company shoplifting policy.
• Maintain and enforce the emergency code system.
• Implement emergency Front End procedures when needed.
• Conduct a master reset or master to sub master operation when necessary.
• Responsible for all reports issued form the Front End of the store (check transmittals, soda machine reports, etc.).
• Check and issue inter-store transfers.
• Maintain a NSF file and ensure proper follow-up of bad check procedures.
• Work with department managers on Front End observations.
• Maintain a void card variance check on a weekly basis.
• Abide by all regulations set forth by the USA Patriot Act and Bank Secrecy Act as it pertains to Redner's Markets anti-money laundering program.
• Abide by all company policies as stated in the Employee Handbook.
• Answer, screen, and route all telephone calls.
• Operate a cash register or bag groceries as needed.
• Order and maintain all office supplies from the main office.
• Conduct periodic checker reviews.
• Review and highlight the checker report to show acceptable/unacceptable performances.

Qualifications of Customer Service Manager:

• Effective verbal and written communication abilities are essential for engaging with clients, staff, and suppliers.
• Proficiency in analytical and mathematical capabilities essential for performing precise audits.