Curbside Shopper
Company : H-E-B
Location : Plano, TX, 75023
Job Type : Other
Posted On : 9 February 2026
Company Overview:
H-E-B is a leading grocery retailer committed to providing high-quality products and exceptional customer experiences. The eCommerce and Customer Service teams play a critical role in ensuring online orders are fulfilled accurately, efficiently, and with the highest standards of quality and service.
Role and Responsibilities:
As a Curbside Shopper / eCommerce Customer Service Representative, you will be responsible for selecting, packaging, and delivering online orders while maintaining safety, sanitation, and product quality.
- Package, transport, and load groceries and merchandise from the store to the customer's vehicle
- Assist in selecting, sorting, unloading, and returning merchandise to proper storage areas
- Provide excellent customer service by answering product questions and assisting customers as needed
- Minimize shrink through careful handling of products
- Achieve productivity standards and comply with all federal, state, and company regulations for product freshness, food safety, and sanitation
- Use digital tools to select, pack, stage, and retrieve customer orders
- Maintain cleanliness and organization in prep areas, wareroom, and sales floor for incoming deliveries
- Load, unload, and move heavy or bulky products to support eCommerce order selection
- Maintain standards for safety, sanitation, and food handling
Required Skills and Experience:
- Must be 18 years of age
- High school diploma or equivalent
- Excellent customer service skills and basic communication skills
- Ability to work in a fast-paced environment and handle cross-functional tasks
- Ability to work a flexible schedule including days, evenings, weekends, and holidays
- Ability to use material-handling equipment and maintain license (required)
- Physical ability to perform essential functions: lift 55 lbs., reach, bend, stoop, squat, crouch, kneel, crawl, climb stairs/ladders, push/pull, and perform fine motor movements
About H-E-B:
H-E-B is dedicated to delivering exceptional grocery and eCommerce experiences while fostering a culture of teamwork, growth, and innovation. The company values quality, customer satisfaction, and community involvement, making it a great place for individuals passionate about customer service, food retail, and professional development.
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