Curbside Shopper

Company Overview:

H-E-B is a leading grocery retailer committed to providing high-quality products and exceptional customer experiences. The eCommerce and Customer Service teams play a critical role in ensuring online orders are fulfilled accurately, efficiently, and with the highest standards of quality and service.

Role and Responsibilities:

As a Curbside Shopper / eCommerce Customer Service Representative, you will be responsible for selecting, packaging, and delivering online orders while maintaining safety, sanitation, and product quality.

• Package, transport, and load groceries and merchandise from the store to the customer's vehicle
• Assist in selecting, sorting, unloading, and returning merchandise to proper storage areas
• Provide excellent customer service by answering product questions and assisting customers as needed
• Minimize shrink through careful handling of products
• Achieve productivity standards and comply with all federal, state, and company regulations for product freshness, food safety, and sanitation
• Use digital tools to select, pack, stage, and retrieve customer orders
• Maintain cleanliness and organization in prep areas, wareroom, and sales floor for incoming deliveries
• Load, unload, and move heavy or bulky products to support eCommerce order selection
• Maintain standards for safety, sanitation, and food handling

Required Skills and Experience:

• Must be 18 years of age
• High school diploma or equivalent
• Excellent customer service skills and basic communication skills
• Ability to work in a fast-paced environment and handle cross-functional tasks
• Ability to work a flexible schedule including days, evenings, weekends, and holidays
• Ability to use material-handling equipment and maintain license (required)
• Physical ability to perform essential functions: lift 55 lbs., reach, bend, stoop, squat, crouch, kneel, crawl, climb stairs/ladders, push/pull, and perform fine motor movements

About H-E-B:

H-E-B is dedicated to delivering exceptional grocery and eCommerce experiences while fostering a culture of teamwork, growth, and innovation. The company values quality, customer satisfaction, and community involvement, making it a great place for individuals passionate about customer service, food retail, and professional development.