Store Customer Service Assistant

Company Overview:

Southeastern Grocers promotes an inclusive and welcoming work environment, embracing diversity throughout the organization. As a leading retailer, we are committed to providing exceptional customer experiences, fostering a positive workplace, and supporting opportunities for personal and professional development. With a foundation of integrity, respect, and innovation, we collaborate to deliver high-quality products and services that benefit the communities we serve.

Role and Responsibilities:

As a Store Customer Service Assistant, you will play a crucial role in enhancing customer trust and loyalty by offering prompt, accurate, and friendly service. You will manage the customer service desk and media services, ensuring that customer concerns are resolved effectively or escalated according to company policies. Key responsibilities include:

• Customer Engagement: Welcome and assist customers courteously, respond to their needs, and resolve or escalate issues professionally.
• Front-End Operations: Oversee store cash and accounting procedures, stay updated on company policies, operate Automated Checkout Machines (ACM), and troubleshoot front-end equipment.
• Inventory & Stocking: Replenish merchandise and supplies, assist with pricing, and maintain accurate inventory levels.
• Professional Communication: Exhibit professional phone etiquette, direct customers appropriately, and maintain confidentiality of sensitive information.
• Safety & Compliance: Ensure a clean and safe work area, report hazards or faulty equipment, and notify management of theft or policy violations.
• Additional Duties: Perform cashier duties and other tasks as assigned by management.

Required Skills and Experience:

• Minimum of 18 years of age.
• High school diploma or equivalent.
• Proficient in reading, writing, and speaking English.
• Ability to follow instructions accurately in English.
• Authorization to work in the United States or eligibility to obtain work authorization.
• Successful completion of pre-employment drug screening and background check.

Preferred Qualifications:

• Strong communication skills for addressing and resolving customer concerns.
• Experience with front-end systems and office equipment.
• Proven ability to deliver excellent customer service.
• Strong organizational skills.
• High integrity and reliability.

Required Behaviors:

• Customer-Focused: Consistently prioritizes customer satisfaction.
• Team Motivation: Encourages and motivates team members through recognition and feedback.
• Business-Driven: Demonstrates enthusiasm for the business and achieves consistent results.
• Integrity & Respect: Treats others with respect and upholds company values.

Knowledge, Skills & Abilities:

• Adherence to all company policies and procedures.
• Completion of required service training within 60 days of hire.

Compensation and Benefits:

• Competitive pay structure.
• Opportunities for career growth and professional development.
• Supportive and inclusive work environment.

About Southeastern Grocers:

Southeastern Grocers is a leading grocery retailer in the Southeast, operating banners such as Winn-Dixie, Harveys Supermarket, and Fresco y Más. We are committed to delivering quality products, exceptional service, and value to our customers while maintaining a diverse and empowering workplace. As an Equal Opportunity Employer, we celebrate diversity and inclusion at every level of our organization.