Self Checkout Attendant

Company Overview:

Southeastern Grocers is committed to building an inclusive workplace where diversity and authenticity are embraced. We pride ourselves on delivering exceptional customer experiences by creating a welcoming environment for both shoppers and team members. Joining our team means becoming part of a culture rooted in respect, integrity, and excellent service.

Role and Responsibilities:

As a Self Checkout Attendant, you will play a key role in safeguarding company assets while ensuring a smooth and positive shopping experience. You will oversee self-checkout activity, support customers when needed, and help maintain an efficient, friendly atmosphere. Core responsibilities include:

• Monitor self-checkout lanes to identify unusual or suspicious transactions.
• Ensure customers scan and bag items accurately, stepping in to verify purchases when required.
• Respond promptly to Point-of-Sale (POS) alerts and transaction discrepancies.
• Immediately report theft, equipment malfunctions, or suspicious activity to store leadership.
• Deliver courteous, timely assistance to customers using self-checkout.
• Educate customers on checkout procedures to minimize errors and improve efficiency.
• Maintain a professional, approachable demeanor to promote a positive shopping environment.
• Encourage customers to utilize self-checkout lanes when appropriate.
• Ensure the self-checkout area remains stocked with supplies such as bags, receipt paper, and cleaning materials.
• Clean and sanitize checkout machines and surrounding areas as needed.
• Assist with collecting and returning shopping carts when required.

Required Skills and Experience:

• Must be 18 years of age or older.
• Strong attention to detail with the ability to identify inconsistencies.
• Excellent customer service skills with a friendly and professional approach.
• Basic computer literacy for online training and POS system use.
• Clear communication skills in English; bilingual ability is a plus.
• Ability to follow company policies and directions accurately.
• High level of reliability and integrity.
• Capable of handling stressful situations calmly and effectively.
• Physical ability to stand, walk, lift, push, or carry up to 20 lbs, with occasional stooping, kneeling, crouching, balancing, or climbing up to 4 feet.

Preferred Qualifications:

• High School Diploma or GED preferred but not required.
• Previous retail or customer service experience is an advantage.

Compensation and Benefits:

• Competitive pay
• Health, dental, and vision coverage
• 401(k) with company match
• Paid time off
• Wellness programs and professional development opportunities

About Southeastern Grocers:

Southeastern Grocers is dedicated to creating a workplace where every team member’s contributions are valued. We emphasize safety, diversity, and professional growth while maintaining a culture centered on teamwork, customer focus, compliance, integrity, and attention to detail. Join us to be part of a team committed to excellence and making a meaningful impact every day.