Frozen Department Leader

Job Summary of Frozen Department Leader:

The Frozen Department Leader is responsible for the successful operation and profitability of the dairy/frozen department as well as training, directing and monitoring all department staff. Department Managers are responsible for the success of their own department and are required to fulfill the duties of the Manager on Duty (MOD) on a scheduled basis.

Responsibilities of Frozen Department Leader:

• Ensuring that delivering exceptional customer service is the top priority.
• Manifesting honesty, dependability, and excellence while conforming to all policies.
• Forming enticing, fully stocked, and easily shoppable sections.
• Supervising the dairy and frozen inventory, as well as overseeing deli and meat items, while maintaining inventory accuracy.
• Directing efforts towards managing margin, COGS, and department profitability by implementing strategies to minimize shrinkage and improve purchasing practices.
• Validating that the characteristics of in-stock merchandise meet the company's standard expectations.
• Managing and making inquiries about exclusive product demands.
• Creating engaging retail environments with merchandising shelves, endcaps, and dynamic displays.
• Overseeing and partaking in tagging, organizing displays, rotating products, tidying up, marking down prices, restocking items, and managing extra inventory in storage.
• Administering the training and supervision of department personnel by assigning tasks and monitoring their progress.
• Joining forces with other departmental leaders to organize staff training sessions covering a range of tasks for increased task accomplishment.
• Demonstrating actively and passively to the audience.
• Providing assistance in conducting interviews and recruiting to cater to departmental needs.
• Helping the store manager address performance and disciplinary issues affecting the department.
• Procedures for starting and ending the store's daily operations, which consist of preparing DSR and following the cash closing process.
• Executing various responsibilities at the register, such as backup cashiering, handling customer returns, dealing with customer concerns, and managing register shift adjustments, including those designated for breaks.
• Maintaining a secure environment for customers and employees.
• Businesses may encounter challenges in handling disruptions to their daily operations, such as addressing issues like loiterers, solicitors, emergency weather situations, and misuse of restroom facilities.
• Meeting company standards in responding to customer inquiries, which may involve incorporating Structure/Function statements or statements highlighting the nutritional value of products.
• Steadily broadening knowledge of merchandise.
• Employing SAP along with inventory management software, conducting report analysis via BEx, sending emails, and utilizing other IS applications as necessary.
• Flexibility in scheduling is vital for this job, as it involves working during evenings, weekends, and holidays as per the store's needs. The position demands a full-time commitment of 40 hours each week, divided into five workdays, along with mandatory attendance at store meetings.

Qualifications of Frozen Department Leader:

• High School diploma, GED or equivalent preferred.
• Ability to obtain forklift certification.
• 1-2 years of experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
• 1-2 years of experience supervising others preferred.
• Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
• Ability to manage changing priorities and to stay focused with the task at hand.
• Sense of urgency in the completion of tasks.
• Excellent customer service skills.
• Highly organized with great attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel and Outlook.

Benefits of Frozen Department Leader:

• Birthday Bonus Pay
• Salary for 5 holidays when stores are not open
• As one's tenure in a position lengthens, the allocation of paid time off, encompassing sick leave and vacation periods, expands accordingly
• Paid Nutrition Education
• Reduced price for those in the good4u Crew
• The {N}power Program stands as a testament to the company's commitment to valuing and rewarding its customers
• Routine, planned salary escalations
• Ways to advance in one's career and foster professional growth
• A program focused on encouraging healthy behaviors and preventing illness
• Employee Assistance Programs are designed to assist employees in effectively managing stress and addressing personal concerns that may affect their work performance
• Employee Referral Program
• Coverage for medical, dental, and vision care is essential for ensuring individuals have access to necessary health services when needed
• Paid Parental Leave
• A program providing paid medical leave via company-funded short-term disability insurance
• Short-term disability insurance, covered by the employer, serves as a valuable resource for employees who need time off work due to a short-term disability, ensuring they receive compensation during their absence
• Employer-provided life insurance is a policy that is funded by the company for its employees
• Included in the benefits package are voluntary options like Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, and Term Life Insurance
• An employer-sponsored retirement savings plan (401k) with a company match that can vary at the employer's discretion
• The Healthcare and Dependent Care Flexible Spending Account (FSA) permits individuals to allocate a portion of their income before taxes for covering qualifying medical and childcare expenses
• Health Savings Account (HSA) with Company Match

Physical Requirements of Frozen Department Leader:

• Should have the capacity to lift or carry items weighing up to 10 lbs on a regular basis, handle items weighing between 11-20 lbs frequently, and manage items weighing 21-50 lbs occasionally. Additionally, should be able to lift or carry items weighing 51-100 lbs occasionally with the assistance of a team.
• Must showcase the skill to regularly push or pull loads of up to 15 lbs. and occasionally push or pull items within the 16-100 lbs. range.
• Being adept at using the computer for data entry and mouse operations on occasion is essential.
• Ongoing walking, standing, fine motor manipulations, gripping, bending, twisting, turning, and outward reaching are necessary for the duration of the shift.
• Should be able to frequently reach above the chest area.
• Must be capable of sitting, squatting, kneeling, and climbing when the situation demands.
• The job necessitates regular use of sharp tools and equipment, exposure to dust and fumes, and working in tight spaces.
• The job role may entail occasional exposure to noise, chilly temperatures, hot conditions, wet environments, humidity, outdoor settings, heights, and physical stress.