Retail Service Manager

Job Summary of Retail Service Manager:

The Retail Service Manager is integral to the store's profitability and smooth operation, overseeing the training and supervision of all department employees.

Responsibilities of Retail Service Manager:

• Guests are welcomed and looked after per the organization's standards for providing exceptional customer experiences.
• Company managers are anticipated to uphold professionalism and deliver appropriate leadership to their team.
• Company policy dictates the appropriate handling of customer complaints.
• The shop's design is inviting and geared towards providing a positive shopping experience.
• Items that customers are keen to buy are currently in supply.
• Special requests are managed suitably and in adherence to company guidelines.
• Ensures that phone calls are answered following company protocols and dedicates a substantial amount of time to supporting customers, supervising staff, and addressing departmental needs while actively present on the sales floor.
• Equipping employees with the tools and techniques to excel in customer service while ensuring they are accountable for their actions.
• Validating that the staff's food safety certifications and registration are in accordance with the state and county regulations.
• The Retail Service Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Comparison of sales performance across different stores and departments through the Sales per Labor Hour Ratio
• Average Sales Ticket, Customer Traffic, and Cost of Produce Goods Sold
• EBITDA
• Validates that products are bought from the accurate suppliers to benefit from discounts and maintain profit margins.
• Safeguards that inventory meets company-defined standards for availability
• Keeping an eye on the diversity of products supplied, which involves:
• Systematic assessment of departments to maintain top-selling merchandise and weed out extremely slow-moving items
• It is a requirement of company policy to introduce new products on a regular basis.
• Maintains company standards by properly rotating and stocking perishable items.
• Markdowns are controlled in adherence to the company's specified guidelines.
• Entrusted with supporting the Store Manager in the process of recruiting, educating, and overseeing all store staff following company policies.
• Personnel undergo training, receive assignments, and are accountable for task completion.
• Confirms that the master and daily schedules are correct, thorough, and aligned with the store's requirements. Ensures schedules are posted in a timely manner and allocates daily tasks based on company task sheets.
• Works in tandem with departmental managers to allocate employees effectively for daily tasks.
• Trains and supervises employees to create a united store impression and aid customers in all realms.
• Collaborates with managers in different departments to provide employees with training opportunities for various tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Aids the Store Manager in completing and conducting performance reviews for all store personnel with assistance from department managers. Assists in granting wage increases when suitable.
• Collaboratively interviews and selects candidates for employment with the guidance and input of department managers.
• Takes care of performance and disciplinary issues in a timely and effective manner, in coordination with Human Resources for additional support.
• Facilitates clear and direct communication with store staff, such as conducting monthly staff meetings and posting important company announcements and updates.
• Required to maintain adherence to safety protocols without deviation.
• Guarantees that Ulti-time edits are processed in a timely manner.
• Tasked with supporting the Store Manager in instructing, mentoring, and developing the store workforce.
• The focus is on staff members increasing their understanding of nutrition and product knowledge.
• By complying with company standards, he or she facilitates the answering of customer questions using Structure/Function statements and statements concerning nutritional support.
• Handles operational responsibilities adeptly, including managing daily schedules, checklists, and opening and closing tasks.
• Confirms that store paperwork and reports, including the Monthly Manager's Report, are accomplished within the required timeframe.
• Effectively manages the DSR and Manager's Cash duties, ensuring accuracy.
• Responds to all calls from department managers while on shift and assists in managing staff breaks.
• Addressing various disruptions to daily business operations, such as managing loitering incidents, handling solicitation issues, responding to emergency weather conditions, and enforcing restroom etiquette.
• Adheres to a schedule determined by the store's needs, which may include evening and weekend shifts, and a total of 45 hours worked each week.
• Instructs the team on ways to show backing for decisions taken by the home office, closely follows instructions from headquarters, and ensures precise completion of tasks.
• Processes and follows communications (memorandums, faxes, electronic messaging) from the corporate office while working off-site.
• Displays nimbleness in responding to fluctuating job requirements to meet goals.
• Within an organization, managers are expected to lead and uphold the standard of excellence through their professional conduct and job proficiency.

Qualification of Retail Service Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Skilled in managing fluctuating work demands.
• Demonstrating the ability to satisfy state and county laws by completing essential food safety training and passing mandatory exams to obtain certifications.
• The requirement for operating a forklift includes obtaining certification.
• Stay in compliance by keeping your food safety certifications up to date through ongoing education and registering with the necessary agency if applicable.
• Shows a great deal of urgency in completing tasks and is highly skilled in organization.
• Demonstrates expertise in interacting with customers professionally.
• Skill in following through on given directions effectively.
• Essential to have cashier training experience.
• Proficiency with MS Word, Excel, and Outlook is necessary.

Benefits of Retail Service Manager:

• Birthday Bonus Pay
• Holiday Pay for 5 Holidays Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• Regular, Scheduled Pay Increases
• Advancement Opportunities and Career Development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, Dental and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Healthcare and Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA) with Company Match