Retail Operations Manager

Job Summary of Retail Operations Manager:

Tasked with upholding store office security and effectively managing cash office funds. Completing front end clerical tasks proficiently and providing top-notch customer service at all times.

Responsibilities of Retail Operations Manager:

• The cash and sales reports should be updated daily, and a weekly summary should be compiled. Deposits are to be made post each shift.
• Examine and restructure the change fund.
• Handle the compilation of bank deposits, ensuring proper documentation and verification of all bank slips.
• Responsible for checking the cashiers' tills at the beginning and end of each shift, as well as during breaks and mealtimes, while abiding by cash control policies.
• Ensure that all items needed for the armored car service are in order.
• Accountable for cash management in the office, including locking the safe when not in use.
• Maintain and execute the shoplifting protocol established by the company.
• Implement and adhere to the emergency coding system consistently.
• Activate Front End contingency plans as needed.
• In case of necessity, conduct a master reset or shift between master to sub-master operations.
• In charge of ensuring the accuracy and timely issuance of reports originating from the Front End of the establishment, such as check transmittals and soda machine reports.
• Monitor and facilitate the transfer of goods between stores.
• Organize an NSF record and ensure the accurate implementation of protocols for managing dishonored checks.
• Partner with departmental managers to observe the Front End procedures.
• Perform a weekly audit to verify the consistency of void card information.
• Comply with the requirements set by the USA Patriot Act and Bank Secrecy Act in relation to Redner's Markets' anti-money laundering measures.
• Observe and respect all company policies detailed in the Employee Handbook.
• Take charge of, examine, and channel phone communications effectively.
• Conduct transactions at the register and pack items into bags when requested.
• Organize the purchasing and supervision of office resources from the main office.
• Organize routine checker appraisals.
• Scrutinize and point out the reviewer assessment to illustrate pass/fail results.

Qualifications of Retail Operations Manager:

• Strong oral and written communication skills for interactions with customers, employee, and vendors.
• Strong analytical and math skills for conducting accurate audits.