Store Crew Manager

Job Summary of Store Crew Manager:

The Store Crew Manager is responsible for the effective and profitable management of the store, including the training and supervision of department employees.

Responsibilities of Store Crew Manager:

• Guests are welcomed and looked after per the organization's standards for providing exceptional customer experiences.
• Providing appropriate leadership and demonstrating professionalism are core expectations for all company managers towards their staff.
• Company policy dictates the appropriate handling of customer complaints.
• The store's ambiance is inviting, making it an ideal place for customers to shop.
• Customers can easily purchase the products they are looking for as they are in-stock.
• Special orders are addressed correctly and per the guidelines set by the company.
• Meets company expectations for phone answering procedures and devotes at least 75% of their time to being present on the sales floor, assisting customers, overseeing staff, and attending to various departments.
• Coaching staff on the provision of exceptional customer care and implementing mechanisms to hold them answerable for their service quality.
• Verifying that the staff complies with the applicable state and county certifications and registration for food safety.
• The Store Crew Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Sales ratios of stores and departments compared to labor hours allocated
• Typical Ticket Value, Quantity of Customers, and Expenditure on Sold Goods within Produce Sales
• EBITDA
• Checks that products are ordered from the right suppliers to qualify for discounts and safeguard profit margins.
• Guarantees that inventory availability meets the requirements set by the company
• Tracking the array of products available, such as:
• Continuous examination of departments to uphold best-selling items and phase out products that are not performing well
• New products are regularly incorporated in accordance with company guidelines.
• Maintains company standards by properly rotating and stocking perishable items.
• Markdowns are governed based on the company's internal standards.
• Entrusted with supporting the Store Manager in the process of recruiting, educating, and overseeing all store staff following company policies.
• Trains workforce, delegates responsibilities, and ensures task achievement.
• Ensures the accuracy and completeness of master and daily schedules to fulfill the store requirements. Manages timely posting of schedules and delegation of daily tasks based on company task sheets.
• Collaborates with managers from different departments to allocate staff members for daily tasks.
• Guides and monitors the staff to cultivate a comprehensive store image and support customers in every facet.
• Assists department managers in training staff across different departments to achieve a wide range of tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Aids the Store Manager in finalizing and executing performance assessments for all store personnel with the participation of department supervisors. Assists in approving salary raises when deemed fitting.
• Conducts interviews and makes hiring decisions based on input from various department heads to meet the staffing requirements of the store.
• Manages all performance and disciplinary matters effectively, working alongside Human Resources for guidance and assistance.
• Engages in open and concise communication with store personnel, including assisting in the coordination of monthly staff assemblies and disseminating relevant corporate updates.
• Responsible for making sure safety guidelines are followed without exception.
• Makes certain that all necessary edits to Ulti-time are conducted without delay.
• In charge of assisting the Store Manager in educating, guiding, and fostering the development of store staff.
• Employees are encouraged to enhance their familiarity with nutrition and product information.
• Following company policies, he/she and store staff address customer questions with the use of Structure/Function statements and information on nutritional aid.
• Handles operational responsibilities adeptly, including managing daily schedules, checklists, and opening and closing tasks.
• Verifies the timely completion of store paperwork and reports, particularly the Monthly Manager's Report.
• Effectively manages the DSR and Manager's Cash duties, ensuring accuracy.
• Covers department manager calls during shifts and helps coordinate breaks and lunch coverage.
• Coping with disruptions to regular business activities, including managing loitering individuals, addressing solicitation issues, responding to unexpected weather circumstances, and ensuring proper restroom behavior.
• Works hours as required by the store, including evenings and weekends, with a weekly schedule totaling 45 hours.
• Assists staff in understanding how to endorse decisions made by the home office, listens carefully to instructions from the central office, and performs assigned tasks accurately.
• Processes and conforms to notifications (memos, facsimiles, emails) from the corporate headquarters while working from home.
• Stays open to adjusting to shifting work needs to meet targets.
• It is a common expectation for managers to lead by example in the workplace, showcasing the level of excellence needed in job tasks and professional conduct.

Qualification of Store Crew Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Able to navigate varying priorities strategically.
• Meeting state and county legal obligations by successfully completing relevant food safety training programs and passing corresponding assessments to obtain the necessary certifications.
• It is mandatory to be certified in forklift operation.
• Maintain compliance by keeping your food safety certifications current through continuing education and registering with the appropriate agency if necessary.
• Shows a great deal of urgency in completing tasks and is highly skilled in organization.
• Displays superior customer service skills.
• Skill in following through on given directions effectively.
• Must be equipped with proper cashier handling knowledge.
• Proficient with MS Word, Excel, and Outlook needed.

Benefits of Store Crew Manager:

• Birthday Bonus Pay
• Compensation for five holidays with closed stores
• The entitlement to Paid Time Off, which includes sick leave and vacation days, grows in correlation with the length of employment
• Paid Nutrition Education
• As part of the Good4u Crew, members can enjoy reduced prices and savings on a variety of products through the special discount program
• Scheduled, Regular Salary Enhancements
• Development opportunities for advancing one's career and personal growth
• Program that emphasizes the importance of both physical and emotional wellness
• The Workforce Support Network (WSN) is a program that provides employees with access to support services to help them manage and address various challenges they may face
• Employee Referral Program
• Health, dental, and vision insurance policies
• Paid Parental Leave
• The inclusion of paid medical leave in the company's short-term disability insurance benefits aims to alleviate financial concerns during periods of ill health
• Short-term disability insurance, provided by the company, is a benefit for employees experiencing short-lived periods of inability to work
• Company-sponsored life insurance is a benefit extended to employees at no cost to them
• Hospital indemnity, accident insurance, long-term disability insurance, and term life insurance are some of the voluntary benefits that individuals can opt for
• An optional company match is available for the 401k retirement savings plan provided by the company
• This type of FSA enables individuals to designate a portion of their income towards medical and dependent care expenditures before any taxes are applied
• Participants in the HSA with Company Match can contribute pre-tax dollars to their account, and the employer may provide a matching contribution, similar to a retirement savings plan, which can help grow the account balance faster