Service Desk Assistant

Description:

As a Service Desk Assistant at Safeway, you will be the first point of contact for our customers, assisting them with inquiries, returns, and general support to ensure a smooth and pleasant shopping experience. Your friendly attitude, clear communication, and problem-solving skills will help create positive interactions and foster customer loyalty.

We value team members who are passionate about delivering world-class service and take pride in making a difference every day. If you enjoy working in a fast-paced environment, helping others, and being part of a community-focused team, we welcome you to explore a role with us.

Qualifications:

• Excellent communication and customer service skills
• Ability to multitask and stay organized in a busy retail environment
• Basic knowledge of store operations and technology systems preferred
• A positive attitude and a passion for helping people

Benefits:

• Diverse and inclusive workplace culture
• Competitive wages
• Flexible work schedules
• Associate discounts
• Career growth and development opportunities
• Health and welfare benefits for eligible employees (Medical, Dental, 401k, and more)
• Paid vacation and time off

Responsibilities:

• Provide prompt and courteous assistance to customers at the service desk
• Handle returns, exchanges, and customer concerns efficiently
• Support store operations by managing lost and found, selling gift cards, and issuing rain checks
• Collaborate with team members and departments to ensure accurate information and seamless service
• Maintain cleanliness and organization at the service desk area
• Stay informed about store promotions, policies, and procedures