Self-Checkout Associate

Job Summary:

As a Self-Checkout Associate at Winn-Dixie, you will play a key role in ensuring a smooth and efficient checkout experience for customers. You’ll monitor multiple self-checkout registers, provide assistance to customers as needed, and actively engage them to use self-checkout lanes while maintaining high standards of accuracy and service. You will help protect against inventory losses, ensure proper scanning and bagging, and maintain a clean, organized, and safe self-checkout area. Hiring Immediately.

Responsibilities:

• Protect against inventory losses or fraud at self-checkout lanes by continuously providing exceptional customer service and intervening appropriately when necessary.
• Observe self-checkout transactions diligently to identify any irregularities or suspicious activities.
• Ensure customers are scanning and bagging items correctly, intervening when needed to verify accuracy.
• Respond promptly to Point-of-Sale alerts and investigate any potential issues or discrepancies.
• Report any incidents of theft, suspicious behavior, or equipment malfunctions to store leadership.
• Provide outstanding service in the Self-Checkout lanes according to SEG service standards.
• Educate and assist customers on using the self-checkout process to minimize errors and promote a smooth experience.
• Engage customers in a friendly manner to create a positive shopping environment while subtly discouraging fraudulent activities.
• Continuously attend to customer needs, greeting, assisting, and thanking them promptly and courteously.
• Monitor regular lanes for excessive traffic and invite waiting customers to use self-checkout while maintaining a positive attitude.
• Assist customers with scanning products when needed. Keep the work area clean, orderly, and free from safety hazards.
• Stock front-end products and ensure the self-checkout area is fully supplied.
• Clean and sanitize equipment during downtime or immediately when spills occur.
• Return carts to the shopping cart corral. Perform other job-related duties as assigned.

Requirements:

• Must be at least 18 years of age.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow instructions in English.
• Compliance with all company policies and procedures. High standard of integrity and reliability.
• Basic computer skills required for online training.
• Successful completion of pre-employment drug testing and background check.