Checkout Clerk

Job Summary of Checkout Clerk:

As a Checkout Clerk, you will be tasked with delivering welcoming and effective checkout services, accurately managing customer transactions, and ensuring cleanliness and orderliness within your workspace. Your active participation in assisting customers and advocating for exceptional service will greatly contribute to enhancing the shopping experience.

Responsibilities of Checkout Clerk:

• Observe and follow all company policies and established procedures.
• Clean Service Desk/Kiosk.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company's safety standards.
• Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check functions.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of sale terminal, request price checks promptly on any such items according to company policy.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
• Adhere to company policy pertaining to excessive cash in registers and request cash pickup in accordance with company policy.
• Observe security standards by staying alert and being aware of customers actions and behavior.
• Report to manager or security any abnormal behavior.
• Process all of the various types of transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC, coupons, gift cards, bottle credits, refunds, lottery, Western Union etc. in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same.
• Secure register at all times when leaving it unattended; protect company assets at all times.
• Use and maintain equipment in good working order and report problems or malfunctions immediately.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
• Frequently, perform cashier and/service associate functions.
• Perform other duties as assigned

Qualifications of Checkout Clerk:

• Proficient communication and customer service skills are necessary for satisfactory customer experiences.
• Adhering to the minimum age criteria is necessary to execute particular job duties.
• Demonstrated skill and interest in learning multiple tasks and technical requirements relevant to the job.
• Demonstrated aptitude in performing the technical responsibilities of the job.
• Greet each customer warmly and assist them promptly with courtesy.
• Deliver outstanding and affable customer assistance.
• Use the scanning feature to input the customer's purchases into the cash register with efficiency and precision.
• Acquire money from patrons via cash, checks, or digital transactions and return correct change in accordance with company policies.
• Give refunds to customers and associates in accordance with accepted norms.
• It is imperative to be able to meet the physical demands of the job, with the option of reasonable accommodations if needed.
• Comply with Anti-Money Laundering regulations when processing Western Union transactions, money orders, prepaid cards, and check cashing activities.
• Prerequisite Training:
• Finished training requirements for Cashier/Service Associate

Physical Requirements of Checkout Clerk:

• Use hands persistently to manage currency, encompassing both paper and coin forms, along with operating a variety of equipment like a cash register, lottery terminal, scanner, computer, and calculator.
• Perform repetitive bending and lifting tasks with products weighing up to 15 pounds, handling 25 pounds regularly, and lifting a maximum of 50 pounds on occasion.
• Occasionally exert force to push or pull loads of up to 75 pounds.
• Ongoing pattern of extending and clutching objects at waist level, occasionally reaching above the shoulders or below the waist.
• Reach the expected level of work output for the position.
• Maintain precise visual capabilities to authenticate ID cards, checks, invoices, and other written documents.
• Be upright 100% of the time, punctuated by occasional short walks for movement.