Online Order Coordinator

Job Summary of Online Order Coordinator:

The responsibilities of an Online Order Coordinator working for ShopRite include managing customer orders placed through the store's website, from selecting items to resolving customer concerns, packing orders into bags and totes, storing them appropriately, billing customers, transferring purchases to their vehicles, and accepting payments. This role focuses on accurately choosing, packaging, and preparing customer online orders for pickup or delivery, ensuring orders are fulfilled promptly, adhere to quality standards, and enhance customers' shopping experience

Qualifications of Online Order Coordinator:

• Proficient in English means being adept at reading, writing, speaking, analyzing, interpreting, and comprehending the language.
• Capability in executing simple numerical computations.
• Necessity to stand and move around during the scheduled shift. Must have the capacity to stand, flex, rotate, extend, push, pull, and regularly hoist 25 lbs., with the occasional ability to lift 50 lbs.
• Skill in managing fresh, dried, or processed products, spices, and powders without encountering any allergic issues
• Aptitude to bear exposure to dust and chemical agents while engaging in routine cleaning responsibilities.
• Aptitude to function in fluctuating temperature environments. Skill to engage with clients in a welcoming and constructive manner.
• Proficiency in working collectively with a group.
• Capacity to fulfill all specified work schedules and adhere to all policies related to punctuality and attendance.

Responsibilities of Online Order Coordinator:

• Accurately identify products from various departments. Be knowledgeable in picking top quality perishable items
• Be able to substitute comparable items when a Customer's item is out of stock.
• This requires excellent communication skills via phone & in person. Accurately select and organize Customer's items efficiently.
• Consolidating Properly bag Customer's orders safely and efficiently.
• Prepare workspace for selection process. Merge the completed totes to ensure they are ready for Customer collection or delivery. Prioritize temperature-controlled totes in the correct location (i.e. cooler).
• Exporting Process all forms of payments (i.e. cash, credit, checks, EBT, WIC, rain checks, coupons, vouchers, gift cards, etc.).
• Accurately collect proper payment and provide proper change. Ability to make change with all denominations of American currency.
• Understand operation of cash register and follow all cash handling procedures, if applicable.
• Prepare paperwork to complete a Customer's transaction and file accurately. Prepare workspace for selection process.
• All Online Shopping Clerks must be willing and able to perform any or all of the Selecting, Consolidating and Exporting functions as well as all of the General Department Responsibilities set forth below.
• Greet all Customers and provide them with prompt, courteous service and assistance.
• Be knowledgeable in the various types of products carried in the store. Be knowledgeable about the selecting device and software.
• Properly handle all items in a Customer's order to ensure the highest quality. Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
• Check prices and be knowledgeable about location of items in the store. Promote for sale any current charitable promotions to Customers.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day. Understand and adhere to Company shrink guidelines as relates to Online Shopping Department operations.
• Maintain a clean, neat, organized and safe work environment.
• Clean and sanitize all work surfaces, utensils and equipment in accordance with Department of Sanitation and QA standards. Keep floor clear of debris and spills.
• Adhere to all Federal, State and Local regulations as they pertain to the Online Shopping operation.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint.
• Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food. Perform duties in accordance with the Company's HAZCOM program and adhere to manufacturer's label instructions for the safe and proper use of all chemical products.
• Utilize and maintain equipment as required by department; report any equipment problems immediately. Complete all applicable department training programs. Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance. Work overtime as assigned. Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo's, power jacks, and slicing machines. Perform other duties as assigned.

Benefits of Online Order Coordinator:

• The benefits package for this position encompasses vision, dental, life insurance, and a legal plan, with eligibility tied to the terms of the collective bargaining agreement and progressing gradually.
• Accrual of paid time off, which includes sick leave, personal days, vacation days, and holidays, will be based on a gradual scale that aligns with the terms set out in the CBA.
• Over time, the CBA dictates the gradual accessibility of retirement benefits such as pensions or 401k options.