General Manager

General Manager

Job Summary of General Manager:

This job involves mastering and performing the day-to-day operations of a retail outlet, backing store management, and providing exceptional customer service. It incorporates hands-on mentorship from seasoned leaders to acquire expertise in workforce management, inventory control, food safety protocols, product presentation techniques, and customer relations. The team member will assist in preserving a clean, organized, and well-stocked space, while developing skills for future leadership roles within the organization.

Job Duties and Responsibilities of General Manager:

• Greet visitors warmly and cultivate a hospitable atmosphere.
• Back up store functions by acquiring insight and aiding in timetabling, directing, and educating team associates.
• Track merchandise levels and replenish stock to uphold appropriate product quantities and orderly shelf displays.
• Abide by protocols regarding food safety, quality assurance, and marketing criteria in dining facilities.
• Maintain the store’s cleanliness standards by regularly cleaning the coffee stations, food areas, and restroom facilities.
• Capably run the cash register and offer help with applicable financial procedures.
• Aid in the setup of events and meetings, and help maintain the store’s readiness on weekends and holidays.
• Move between locations as needed to assist nearby stores or to transport deposits.
• Undertake responsibilities as delegated by store management or the supervisory team.

Qualifications and Experience of General Manager:

• Candidates must have completed high school or earned a GED.
• A requirement for this position is one year of previous experience in retail, food service, or guest service.
• Experience in leading others within a similar environment is preferred.
• Although ServSafe or food safety certification is a positive attribute, it is not obligatory.
• Capable of engaging with guests and colleagues comfortably amidst a rapid pace.
• Manifesting potent liveliness, flexibility, and a dedication to fulfilling the team’s needs.
• Being competent in basic computer operations can be valuable.

Benefits of General Manager:

• Competitive wages
• A methodical and planned educational curriculum created to build skills and increase understanding is recognized as a structured professional training program
• Earned wage program access facilitates employees in accessing a part of their earnings early, aiding in financial planning and stability
• Paid time off
• Health insurance encompassing medical and dental care
• A company-sponsored retirement fund that provides additional contributions from the employer is commonly known as a 401(k) with employer match
• Team member discounts
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Company-wide theme days and supplementary events

About Company:

As a part of the EG America brand group, Cumberland Farms is a leading convenience store chain that operates across the United States with a substantial presence of over 1,500 stores. EG America, based in Westborough, Massachusetts, manages a variety of retail banners, including Cumberland Farms, Kwik Shop, Turkey Hill, Loaf N Jug, among others. Cumberland Farms prides itself on offering top-tier customer service, a diverse selection of fuel options, a range of food items, and assorted products, all while championing a workplace environment that embraces inclusivity and diversity among its employees.