Customer Service Representative

Company Overview:

At Southeastern Grocers, we cultivate a culture of inclusivity and belonging, celebrating diversity in all its forms. As a prominent retail organization, we focus on delivering an outstanding customer experience, fostering a positive workplace, and supporting opportunities for personal and professional growth. Guided by innovation, integrity, and respect, we collaborate to provide high-quality products and services that enhance the communities we serve.

Role and Responsibilities:

As a Customer Service Representative, you will play a vital role in building customer trust and loyalty by delivering prompt, accurate, and friendly service. You will manage the customer service desk and media services in line with company policies, ensuring customer concerns are addressed efficiently or escalated when necessary. Key responsibilities include:

• Customer Engagement: Welcome and assist customers courteously, respond to their needs, and resolve or escalate issues professionally.
• Front-End Operations: Handle store cash and accounting functions, stay current on company policies, manage Automated Checkout Machines (ACM), and troubleshoot front-end equipment.
• Inventory & Stocking: Replenish front-end products and supplies, assist with merchandise pricing, and maintain accurate inventory levels.
• Professional Communication: Maintain professional phone etiquette, direct customers appropriately, and ensure confidentiality of sensitive information.
• Safety & Compliance: Keep work areas clean and safe, report hazards or faulty equipment, and alert management to theft or policy violations.
• Additional Duties: Perform cashier responsibilities and other tasks as assigned by management.

Required Skills and Experience:

• Minimum age of 18 years.
• High school diploma or equivalent.
• Proficient in reading, writing, and speaking English.
• Ability to follow instructions accurately in English.
• Authorization to work in the United States or ability to obtain work authorization.
• Successful completion of pre-employment drug screening and background check.

Preferred Qualifications:

• Excellent customer service communication skills for handling and resolving concerns.
• Familiarity with front-end systems and office equipment.
• Proven ability to deliver high-quality customer service.
• Strong organizational skills.
• High integrity and dependability.

Required Behaviors:

• Customer-Focused: Prioritizes customer satisfaction consistently.
• Team Motivation: Encourages and inspires team members through recognition and feedback.
• Business-Driven: Demonstrates enthusiasm and consistently achieves results.
• Integrity & Respect: Treats others with respect and upholds company values.

Knowledge, Skills & Abilities:

• Adherence to all company policies and procedures.
• Completion of required service training within 60 days of starting the position.

Compensation and Benefits:

• Competitive pay structure.
• Opportunities for career advancement and development.
• Supportive and inclusive work environment.

About Southeastern Grocers:

Southeastern Grocers is a leading grocery retailer in the Southeast, operating banners including Winn-Dixie, Harveys Supermarket, and Fresco y Más. We are committed to providing quality products, exceptional service, and value to our customers while fostering a diverse and empowering workplace. As an Equal Opportunity Employer, we celebrate diversity and inclusion across every level of our organization.