Service Desk Manager

Job Summary of Service Desk Manager:

In charge of maintaining store office security and overseeing the proper management of cash office funds. Carrying out front end clerical responsibilities and ensuring excellent customer service is maintained consistently.

Responsibilities of Service Desk Manager:

• Complete the cash and sales reports daily, as well as, the weekly recap. A deposit must be done after each shift.
• Check and order change for the change fund.
• Prepare all bank deposits and record all data appropriately, and verify all returned bank slips.
• Responsible for verifying tills for cashiers at the beginning and the end of each shift, as well as, breaks and lunches; following cash control guidelines.
• Prepare all items for the armored car service.
• Responsible for cash handling in the office area, keeping the safe locked whenever not being used.
• Maintain and enforce the company shoplifting policy.
• Maintain and enforce the emergency code system.
• Implement emergency Front End procedures when needed.
• Conduct a master reset or master to sub master operation when necessary.
• Responsible for all reports issued form the Front End of the store (check transmittals, soda machine reports, etc.).
• Check and issue inter-store transfers.
• Maintain a NSF file and ensure proper follow-up of bad check procedures.
• Work with department managers on Front End observations.
• Maintain a void card variance check on a weekly basis.
• Abide by all regulations set forth by the USA Patriot Act and Bank Secrecy Act as it pertains to Redner's Markets anti-money laundering program.
• Abide by all company policies as stated in the Employee Handbook.
• Answer, screen, and route all telephone calls.
• Operate a cash register or bag groceries as needed.
• Order and maintain all office supplies from the main office.
• Conduct periodic checker reviews.
• Review and highlight the checker report to show acceptable/unacceptable performances.

Qualifications of Service Desk Manager:

• Good oral and written communication capabilities are necessary when dealing with customers, staff, and vendors.
• Strong math and analytical skills necessary for ensuring precise and meticulous audits.