Retail Service Specialist

Company Overview:

Southeastern Grocers is committed to creating an inclusive and welcoming workplace where diversity is embraced and celebrated. As a top retail organization, we strive to provide exceptional customer experiences, cultivate a positive work environment, and offer opportunities for personal and professional growth. Guided by integrity, respect, and innovation, we work together to deliver high-quality products and services that benefit the communities we serve.

Role and Responsibilities:

As a Retail Service Specialist, you will play a vital role in fostering customer trust and loyalty by providing friendly, accurate, and timely service. You will oversee the customer service desk and media services, ensuring that customer concerns are resolved efficiently or escalated following company policies. Key responsibilities include:

• Customer Engagement: Greet and assist customers professionally, respond to their needs, and handle or escalate concerns appropriately.
• Front-End Operations: Manage store cash and accounting procedures, remain up to date on company policies, operate Automated Checkout Machines (ACM), and troubleshoot front-end equipment.
• Inventory & Stocking: Restock merchandise and supplies, support pricing activities, and maintain accurate inventory levels.
• Professional Communication: Exhibit professional phone etiquette, guide customers as needed, and protect sensitive information.
• Safety & Compliance: Keep work areas clean and safe, report hazards or faulty equipment, and notify management of theft or policy violations.
• Additional Duties: Perform cashier responsibilities and other tasks as assigned by management.

Required Skills and Experience:

• Minimum of 18 years of age.
• High school diploma or equivalent.
• Proficient in reading, writing, and speaking English.
• Ability to follow instructions accurately in English.
• Authorization to work in the United States or eligibility to obtain work authorization.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications:

• Strong communication skills for effectively addressing and resolving customer concerns.
• Experience with front-end systems and office equipment.
• Proven ability to deliver excellent customer service.
• Strong organizational skills.
• High integrity and reliability.

Required Behaviors:

• Customer-Focused: Prioritizes customer satisfaction consistently.
• Team Motivation: Encourages and inspires team members through recognition and support.
• Business-Driven: Demonstrates enthusiasm for the business and consistently delivers results.
• Integrity & Respect: Treats colleagues and customers with respect while upholding company values.

Knowledge, Skills & Abilities:

• Adherence to all company policies and procedures.
• Completion of required service training within 60 days of hire.

Compensation and Benefits:

• Competitive pay structure.
• Opportunities for career advancement and professional growth.
• Supportive and inclusive work environment.

About Southeastern Grocers:

Southeastern Grocers is a leading grocery retailer in the Southeast, operating well-known banners such as Winn-Dixie, Harveys Supermarket, and Fresco y Más. We are dedicated to delivering high-quality products, exceptional service, and value to our customers while fostering a diverse and empowering workplace. As an Equal Opportunity Employer, we actively promote diversity and inclusion at all levels of our organization.