Online Pickup Manager

Job Summary of Online Pickup Manager:

The Online Pickup Manager is in charge of supervising the coordination, personnel, and ongoing activities of the store's online shopping retrieval and distribution services. It is crucial to ensure prompt and accurate order completion, sustain superior levels of customer care, and manage the instruction and timetables of employees engaged in picking and transporting orders. At Hy-Vee, our strength lies in our personnel. We pledge a welcoming demeanor throughout the store, and this approach is fostered by a team that is fully devoted to serving our clientele and working together harmoniously.

Responsibilities of Online Pickup Manager:

• Offer quick, effective, and welcoming customer support, valuing customers as the top priority in the business.
• Customers should be greeted, inquiries about products should be answered, and service problems should be handled in person, on the phone, or via email.
• Manage the completion of online orders with close attention to detail and adherence to timelines.
• Oversee new orders, distribute responsibilities, and adapt urgencies to adhere to set timelines.
• Educate newly onboarded staff and maintain a program for their ongoing learning about procedures and policies.
• Coordinate and supervise the timetables of personal shoppers and delivery drivers in the team.
• Enforce adherence to guidelines for food safety and appropriate temperatures for product handling.
• Ensure that you are following the company policies and adhering to the guidelines provided by the store.
• Offer assistance in different sections of the store as necessary and undertake any other assigned responsibilities.

Qualifications of Online Pickup Manager:

• Strong verbal and written communication skills with the ability to interact professionally with customers and team members.
• Ability to identify problems, develop solutions, and execute plans effectively.
• Proficiency in basic computer systems, including word processing, spreadsheets, email, and internet applications.
• High school diploma or equivalent preferred; previous supervisory experience is a plus.

Physical Requirements of Online Pickup Manager:

• Skilled in conducting sedentary job functions, with occasional need to lift items of up to 10 pounds.
• Visual demands entail the ability to see objects up close, with or without visual assistance.
• Ability to stoop, kneel, reach, handle, grasp, talk, hear, and perform repetitive motions.

Working Conditions of Online Pickup Manager:

• Predominantly found in a retail store atmosphere, with potential exposure to dust, loud sounds, and varying temperatures.
• Moving equipment can pose hazards, including the risk of electrical shock.
• Quick-moving atmosphere with ongoing due dates and numerous assignments.

Implements employed for job completion:

• PC, modem, printer
• Microsoft Office and internet software are crucial tools for digital tasks and online activities
• The integration of VDTs with UNIX systems is a beneficial arrangement for seamless operations
• Both cash registers and register computers facilitate the recording and calculation of sales transactions in a store or business
• Electronic scales
• Calculator
• Telephone
• Fax machines and photocopiers play a vital role in offices by providing the ability to reproduce documents and send them over telephone lines