Store Services Manager

Job Summary of Store Services Manager:

The Store Services Manager is responsible for the effective and profitable management of the store, including the training and supervision of department employees.

Responsibilities of Store Services Manager:

• Consumers are greeted and catered to based on the company's standards for delivering top-notch customer service.
• Professional conduct and competent leadership are fundamental requirements for all company managers in their interactions with the staff.
• Customer feedback is handled according to the protocols set forth by the company.
• The store entices customers with its inviting layout and engaging displays.
• Products that are popular among customers are currently available for purchase.
• Special orders are addressed correctly and per the guidelines set by the company.
• Maintains company standards for phone responsiveness and prioritizes assisting customers, supervising employees, and managing departmental tasks while present on the sales floor for a minimum of 75% of their work hours.
• Training staff on the principles of exemplary customer service and establishing mechanisms to ensure their adherence to service standards.
• Checking and confirming that the employees are compliant with the food safety certifications and registration mandated by the state and county.
• The Assistant Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• Examination of the relationship between labor hours spent and sales generated using the Sales per Labor Hour Ratio
• Median Ticket Value, Number of Patrons, and Expenditure on Produce Goods Sold
• EBITDA
• Ensures that orders are made through the designated vendors to access the suitable discounts and manage profit margins effectively.
• Preserves adherence to organizational norms for in-stock conditions
• Tracking the array of products available, such as:
• Ongoing review of departments to sustain high-selling products and discontinue those with minimal traction
• Adhering to company regulations, new products are brought in consistently.
• Maintains the rotation and stocking of perishable goods following company standards.
• Markdowns are handled in compliance with the company's established norms.
• Responsible for supporting the Store Manager in recruiting, educating, and supervising all store workers as outlined by company regulations.
• Staff members are educated, assigned roles, and expected to fulfill responsibilities.
• Confirms that the master and daily schedules are accurate, exhaustive, and in line with the store's needs. Ensures schedules are timely posted and assigns daily tasks using the company's task sheets as a guide.
• Collaborates with managers from different departments to allocate staff members for daily tasks.
• Trains and observes employees to ensure a unified store presence and help customers in all departments.
• Collaborates with managers from various departments to ensure that employees are trained to handle different tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Works with the Store Manager to complete and carry out all store staff performance assessments with input from department managers. Supports in granting wage increases as appropriate.
• Participates in the interview process and recruitment efforts alongside department managers to meet store staffing needs.
• Addresses performance and disciplinary issues in a timely fashion, seeking assistance from Human Resources when applicable.
• Sustains clear and explicit communication with store personnel by assisting in leading monthly staff meetings and distributing company announcements and updates.
• Obligated to ensure that safety guidelines are consistently followed.
• Ensures the timely processing of all Ulti-time edits.
• In charge of assisting the Store Manager in educating, guiding, and fostering the development of store staff.
• He/she promotes the development of staff understanding in nutrition and product knowledge.
• He or she is tasked with responding to customer questions in alignment with company standards, which includes utilizing Structure/Function statements and information on nutritional benefits.
• Manages operational responsibilities successfully, encompassing daily schedules, checklists, and opening and closing duties.
• Ensures timely completion of store paperwork and reports, specifically the Monthly Manager's Report.
• Wraps up the DSR and Manager's Cash efficiently and accurately.
• Assists with department manager calls and ensures lunch and break schedules are covered during shifts.
• Dealing with occasional disturbances that affect daily business functions, such as addressing issues related to loitering, handling solicitation challenges, responding to emergency weather events, and enforcing proper restroom protocols.
• Works hours as required by the store, including evenings and weekends, with a weekly schedule totaling 45 hours.
• Trains employees in providing support for decisions from the home office, adhering to directions from headquarters, and executing job responsibilities correctly.
• Absorbs and abides by messages (memos, faxes, electronic correspondence) from the head office while telecommuting.
• Adjusts promptly to varying job demands to complete tasks successfully.
• It is customary for managers to be seen as leaders in the workplace, exhibiting the expected level of excellence through their professional behavior and work ethic.

Qualification of Store Services Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Skilled at managing dynamic shifts in priorities.
• Meeting state and county legal obligations by successfully completing relevant food safety training programs and passing corresponding assessments to obtain the necessary certifications.
• It is imperative to hold certification for the operation of a forklift.
• Stay compliant by ensuring your food safety certifications are current through continuous education and registering with the proper agency when necessary.
• Approaches tasks with urgency and precision, displaying a remarkable level of organization.
• Demonstrates a high level of skill in attending to customers.
• Proficiency in adhering to instructions and following them through.
• Needs to have completed cashier training.
• Skilled in MS Word, Excel, and Outlook necessary.

Benefits of Store Services Manager:

• Birthday Bonus Pay
• Earnings for five holidays with store closures in effect
• A direct correlation exists between the number of years of service and the increment in Paid Time Off allowances, which include sick days and vacation durations
• Paid Nutrition Education
• The exclusive Good4u Crew Member Discount gives crew members the chance to benefit from discounted shopping opportunities at the store
• Prearranged, Recurring Compensation Raises
• Potential for moving forward in one's career and improving skill sets
• Program that emphasizes the importance of both physical and emotional wellness
• The Employee Resource Network (ERN) offers a range of services and resources to assist employees in overcoming personal and work-related issues
• Employee Referral Program
• Healthcare, dental, and vision insurance policies
• Paid Parental Leave
• Employees can access paid medical leave benefits available through the company's short-term disability insurance policy
• Employer-supported short-term disability insurance is designed to assist employees during brief periods of incapacity to work
• Workers are entitled to employer-provided life insurance without any financial contribution on their part
• Hospital indemnity, accident insurance, long-term disability insurance, and term life insurance are some of the voluntary benefits that individuals can opt for
• Employees can participate in a 401k retirement plan that includes a discretionary company match feature
• Through a Healthcare and Dependent Care Flexible Spending Account (FSA), individuals can allocate funds from their income for medical and dependent care needs without tax deductions
• A Health Savings Account with Company Match promotes a culture of health and financial wellness within the workplace, as employees are incentivized to prioritize their health and save for potential medical costs