Customer Service Supervisor

Company Overview:

At Whole Foods Market, we are committed to nourishing people and the planet. As a Customer Service Supervisor, you will assist with scheduling and supervising Store Support Team Members while ensuring smooth daily operations of the department. This role supports the Store Support Team Leader and Associate Team Leaders to uphold WFM core values, leadership principles, and organizational goals, promoting national, regional, and store programs while maintaining adherence to all health and safety regulations.

Role and Responsibilities:

You will manage and guide the Store Support Team to deliver exceptional customer service and operational excellence. Key responsibilities include:

• Supervise and delegate tasks to Team Members effectively.
• Work with Team Trainers to train and develop Team Members, fostering a high-performance team and minimizing turnover.
• Assist in onboarding new Team Members using checklists and training materials.
• Maintain clean, well-stocked, and properly rotated cases and shelves.
• Resolve difficult customer situations promptly and professionally.
• Ensure all necessary breaks are given and attendance concerns are communicated appropriately.
• Set and achieve the highest standards of retail execution.
• Foster a positive environment emphasizing teamwork, mutual respect, and morale.
• Maintain awareness of customer flow and direct Team Members to satisfy customer needs.
• Provide coaching, mentoring, motivation, and timely performance evaluations to Team Members.
• Consistently communicate and model WFM vision, goals, and leadership principles.

Required Skills and Experience:

• 12 months retail experience.
• Extensive knowledge of Store Support team procedures and policies.
• Ability to teach and mentor others in a positive and constructive manner.
• Advanced product knowledge and awareness of new products.
• Excellent interpersonal, motivational, team-building, and customer relationship skills.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient in math for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making, leadership, prioritization, and delegation skills.
• Proficiency with email, Microsoft Office, and operations-related applications.

Physical Requirements / Working Conditions:

• Ability to lift 50 pounds.
• Standing/walking 6-8 hours in an 8-hour workday.
• Hand use: single grasping, fine manipulation, pushing, and pulling.
• Work requires bending, twisting, squatting, and reaching.
• Exposure to FDA-approved cleaning chemicals.
• Exposure to temperatures: &lt32°F (freezing), 32-40°F (refrigerators), &gt90°F.
• Ability to work in wet and cold environments.
• Flexible schedule including nights, weekends, and holidays.
• Ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery.

Compensation and Benefits:

• Hourly wage range: $17.00-$30.20, commensurate with experience.
• Whole Benefits including health insurance, retirement plan benefits, paid time off, store discount, and access to other benefit programs.
• Eligibility for benefits is determined under the terms of the applicable Whole Benefits plan at the date of hire.

About Whole Foods Market:

Whole Foods Market provides a fair and equal employment opportunity for all Team Members and candidates. Our mission is to nourish people and the planet, guided by core values and leadership principles. The company fosters an inclusive, collaborative, and supportive culture where Team Members are empowered to grow, perform at their best, and make a meaningful impact on customers and the community.