Store Customer Service Manager

Job Summary of Store Customer Service Manager:

Founded as a lone supermarket in 1963, Ingles Markets has evolved into a regional grocery chain with close to 200 retail stores spread across six southeastern states. The company's extensive infrastructure includes a sprawling 1.6-million-square foot distribution center, two truck fleets, and a dairy processing plant. Uncover your career path at Ingles, where internal growth opportunities are prevalent and promotion from within is highly encouraged

Ingles is devoted to creating a warm, familiar shopping environment through unified team efforts, wherein your involvement plays a crucial role in its realization. While all team members handle diverse tasks, our core satisfaction stems from warmly welcoming and assisting customers. Emphasizing principles of leadership, safety, and customer welfare, Ingles prioritizes your professional advancement by providing training, growth prospects, and a nurturing work setting. If you aspire to elevate your retail management career, we are eager to engage with you!.

Responsibilities of Store Customer Service Manager:

• Ensure top-tier customer service by promptly welcoming customers within a 10-foot proximity, addressing queries efficiently, and providing swift assistance to cashiers.
• Ensuring timely service by opening extra registers if there are three or more customers queued up.
• Establish and ensure adherence to efficient working hours for front-line employees in alignment with the volume of business and customer traffic necessities.
• Ensure adherence to company policies while managing a variety of sales transactions such as Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, and gift cards.
• Administer the processing of Western Union and Money Order transactions.
• Maintain open communication with store management regarding pricing discrepancies, issues with registers or scales, and any inconsistencies in the POS files related to missing items.
• Manage refunds, excessive charges, exceptions, checks validation, cash retrievals, and change order demands when necessary.
• Enact the dress policy rules and supervise break times following the company's guidelines and federal protocols.
• It is important to enforce a policy that prohibits associates from eating or drinking near the registers and ensure that any returned perishable items are promptly reintegrated into stock.
• Adhere to company regulations when employing the override feature.

Requirements of Store Customer Service Manager:

• Exceptional aptitude for providing top-notch customer support.
• Experience in a cashier or front-end role is a prerequisite for this position.
• It is essential to be versatile and responsive to varying requirements, particularly when faced with high levels of activity or pressure.
• The ability to comprehend written text and solve basic mathematical equations is essential.
• Looking to be a member of a team in a high-speed atmosphere
• Those who are 18 years of age or older are eligible

Benefits of Store Customer Service Manager:

• Receive your wages weekly with the ease of direct deposit
• Insurances offered include medical, dental, vision, life, and disability coverage
• A retirement savings account where the employer contributes a matching amount to the employee's contributions
• Opportunities for advancement
• Full-time staff members receive compensated leave for holidays, annual vacations, and sick days
• Bereavement and jury duty leave with pay is a benefit extended to full-time employees within the organization
• Full-time employees are covered by the life insurance plan that the company offers
• A program designed to offer financial aid to graduating high school students