Operations Manager

Operations Manager

Job Summary of Operations Manager:

This position involves learning and executing the daily operations of a retail location, supporting store leadership, and delivering exceptional guest experiences. It includes hands-on training with experienced leaders to gain knowledge in staffing, inventory, food safety, merchandising, and customer service. The individual will contribute to maintaining a clean, organized, and fully stocked environment, while developing skills for future leadership opportunities within the organization.

Job Duties and Responsibilities of Operations Manager:

• Ensure a friendly environment by warmly welcoming guests.
• Contribute to the efficiency of the store by learning and assisting in arranging, coaching, and instructing team members.
• Watch over inventory levels and replenish merchandise, keeping a close eye on product availability and shelf organization.
• Implement procedures for upholding food safety, quality evaluation, and retailing benchmarks in food service zones.
• Guarantee a clean and hygienic environment in the store, focusing on maintaining the coffee stations, food sections, and restrooms.
• Proficiently operate the cash register and support financial tasks as necessary.
• Contribute to event and meeting arrangements, as well as assisting in ensuring the store is ready for weekends and holidays.
• Travel as required to provide support to nearby retail locations or to handle deposit deliveries.
• Follow through on tasks as assigned by store leadership or supervisory personnel.

Qualifications and Experience of Operations Manager:

• A GED or high school diploma is mandatory.
• Prospective applicants must have a year of experience in retail, food service, or guest interaction.
• Preference is given to those with leadership background in a related setting.
• While it is advantageous to hold ServSafe or food safety certification, it is not a mandatory condition.
• Experienced in communicating with visitors and team members in a fast-moving setting.
• Projecting strong vitality, adaptability, and a willingness to assist in meeting the team’s expectations.
• Having a foundation in fundamental computer skills can be useful.

Perks of the Position: Taking on this role provides several advantages that can enrich one’s work life and overall well-being:

• Competitive wages
• A methodically developed training initiative intended to foster learning and enhance proficiency is known as a structured professional training program
• The program granting access to earned wages permits employees to receive part of their wages before the usual payday, assisting in financial management
• Paid time off
• Coverage for medical and dental treatment
• An employer-assisted retirement savings account, where the company matches a percentage of the employee’s contributions, is often termed a 401(k) with company match
• Team member discounts
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Workplace camaraderie activities and added engagements

About Company:

Cumberland Farms, a member of the EG America family of brands, is a well-known convenience store retailer with a widespread presence of more than 1,500 locations across the United States. By being headquartered in Westborough, Massachusetts, EG America oversees a diverse set of banners, including Cumberland Farms, Kwik Shop, Turkey Hill, Loaf N Jug, and other brands. The essence of Cumberland Farms lies in its commitment to providing excellent service, a multitude of fuel choices, a variety of food options, and an extensive range of products, all while fostering a workplace culture that values diversity and inclusiveness among its team members.