Grocery Store Manager

Job Summary of Grocery Store Manager:

The Grocery Store Manager is integral to the store's profitability and smooth operation, overseeing the training and supervision of all department employees.

Responsibilities of Grocery Store Manager:

• Customers are acknowledged and aided in line with the company's guidelines for exemplary customer service.
• All company managers are obliged to showcase professionalism and offer appropriate leadership for the employees.
• Customer feedback is handled according to the protocols set forth by the company.
• The shop's layout is inviting and designed to enhance the shopping experience.
• Customers can find the products they desire readily available.
• Special orders are dealt with in a manner that aligns with company policies.
• Maintains compliance with company protocols for phone etiquette and actively engages with customers on the sales floor, supervising employees and tending to departmental needs for a minimum of 75% of their shift.
• Educating employees on providing exceptional customer service through training sessions and enforcing accountability measures for their actions.
• Checking that the staff members have the necessary food safety certifications and registration as per state and county regulations.
• The Grocery Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in the following areas:
• The correlation between sales figures and labor hours represented in the Sales per Labor Hour Ratio
• Standard Ticket Price, Customer Quantity, and Cost of Goods Sold for Produce Merchandise
• EBITDA
• Verifies that product sourcing is carried out from the proper vendors to secure the applicable discounts and protect profit margins.
• Secures compliance with company expectations regarding in-stock conditions
• Keeping an eye on the diversity of products supplied, which involves:
• Consistent monitoring of departments to retain high-performing products and discontinue those that are not selling well
• It is a requirement of company policy to introduce new products on a regular basis.
• Abides by the company's stocking and rotation standards for perishable items.
• Markdowns are regulated according to the company's prescribed standards.
• Responsible for supporting the Store Manager in recruiting, educating, and supervising all store workers as outlined by company regulations.
• Provides training to personnel, delegates tasks, and ensures task accountability.
• Validates the accuracy, thoroughness, and alignment with store requirements of both master and daily schedules. Ensures schedules are posted in a timely manner and assigns daily tasks based on company task sheets.
• Cooperates with department supervisors to assign personnel for tasks on a day-to-day basis.
• Educates and oversees the staff to promote a unified store image and provide assistance to customers throughout the establishment.
• Collaborates with department heads to provide employees with training in multiple areas to complete various tasks.
• Partners with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Assists the Store Manager in the completion and implementation of staff performance evaluations in coordination with department managers. Supports in approving salary increments where required.
• Interviews and selects new hires in coordination with department managers to fulfill the store's workforce demands.
• Handles performance and disciplinary concerns in a timely and suitable manner, with the involvement of Human Resources when necessary.
• Sustains clear and explicit communication with store personnel by assisting in leading monthly staff meetings and distributing company announcements and updates.
• Responsible for overseeing compliance with safety regulations at all times.
• Commits to completing all Ulti-time edits promptly.
• Tasked with supporting the Store Manager in instructing, mentoring, and developing the store workforce.
• There is a push for employees to enhance their grasp of nutrition and product information.
• By complying with company standards, he or she facilitates the answering of customer questions using Structure/Function statements and statements concerning nutritional support.
• Carries out operational duties proficiently, covering tasks such as managing daily schedules, checklists, and opening and closing procedures.
• Checks that all necessary store paperwork and reports, including the Monthly Manager's Report, are done on schedule.
• Wraps up the DSR and Manager's Cash efficiently and accurately.
• Supports department managers by responding to calls during work hours and coordinating coverage for breaks when needed.
• Managing business disruptions that may arise, including addressing loitering concerns, handling solicitation matters, responding to sudden weather emergencies, and ensuring appropriate use of restroom facilities.
• Abides by a work schedule that is established based on the demands of the store, encompassing evening and weekend shifts, and a total of 45 hours per week.
• Provides mentoring to employees on being encouraging of choices determined by the home office, pays attention to directives from headquarters, and fulfills responsibilities accurately.
• Reviews and adheres to correspondence (memorandums, facsimiles, electronic mails) from headquarters while at home.
• Maintains a level of adaptability to fulfill work demands effectively.
• Within the workplace, managers are looked upon as leaders who demonstrate the expected standard of excellence through their work performance and professional behavior.

Qualification of Grocery Store Manager:

• High school diploma or GED required 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus.
• Capable of effectively juggling evolving priorities.
• Demonstrating the ability to satisfy state and county laws by completing essential food safety training and passing mandatory exams to obtain certifications.
• Having forklift certification is a prerequisite for operating the equipment.
• Stay in compliance by keeping your food safety certifications up to date through ongoing education and registering with the necessary agency if applicable.
• Demonstrates a sense of immediacy in task completion and maintains strong organizational capabilities.
• Shows mastery in providing excellent customer service.
• Proficiency in adhering to instructions and following them through.
• Possession of a cashier training background is mandatory.
• Proficiency in MS Word, Excel, and Outlook is a must.

Benefits of Grocery Store Manager:

• Birthday Bonus Pay
• Remuneration for five holidays during store closures
• Employees witness a gradual escalation in their Paid Time Off benefits, which encompass sick days and vacation slots, as they continue their tenure with the organization
• Paid Nutrition Education
• The exclusive Good4u Crew Member Discount gives crew members the chance to benefit from discounted shopping opportunities at the store
• Customary, Timetable Salary Bumps
• Pathways for enhancing one's career and achieving personal growth objectives
• Program designed to support individuals in achieving a balanced state of health
• The Staff Wellbeing Support (SWS) program provides employees with assistance and guidance to promote their overall well-being and address any personal or work-related issues they may encounter
• Employee Referral Program
• Insurance plans for medical, dental, and vision care
• Paid Parental Leave
• Employees can access paid medical leave benefits available through the company's short-term disability insurance policy
• The company offers short-term disability insurance to provide financial assistance to employees who are temporarily disabled
• Employees receive company-paid life insurance as part of their overall compensation package
• Voluntary benefits encompass a range of options such as hospital indemnity, accident insurance, long-term disability coverage, and term life insurance
• The company provides a 401k retirement savings plan along with a discretionary matching contribution feature
• A Healthcare and Dependent Care Flexible Spending Account (FSA) allows individuals to set aside pre-tax dollars for medical and childcare expenses
• The HSA with Company Match is a financial tool designed to assist individuals in setting aside funds for medical costs, which can be used for various healthcare expenses such as deductibles, copayments, and other out-of-pocket costs